Renato Jozic
Gledswood Hills,NSW
Summary
As an competent Duty Manager, my duties were to be effective at handling the bar operations in fast-paced, high-volume environments. Experienced in Hospitality and skilled in managing people, projects and administrative operations. Offering more than five years of experience and dedication to the business success. I am looking to take a step forward into my Career, pursuing an Assistant Manager position for my progression in the industry. Whilst i have Bachelor Degree in Policing, i have fell in-love with the hospitality industry, to which i have developed great passion to one day achieve my goal on becoming a Venue manager.
Overview
6
6
years of professional experience
Work History
Duty Manager
King Tomislav Croatian Club
01.2018 - Current
- Improved customer satisfaction by addressing and resolving patrons concerns and complaints.
- Manage the rosters and released it on a fortnightly basis.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Manged the ATM and CRT by doing daily reconciliations.
- Developed a deep understanding with the BePoz and Ebet programs.
- Ensured compliance with all company policies, local regulations, and industry standards related to the club operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted the Events Manager with plans and preparations for upcoming events.
Education
Bachelor of Social Science And Policing - Criminology
Western Sydney University
Liverpool, NSW03.2022
Skills
- Time Management
- Team Supervision
- Customer Service
- Delegating Work
- Staff Training
- Professionalism and integrity
- Strong leadership
- Risk assessment
- Goal-Oriented
- Business Administration
- Ethics
Additional Information
References available upon request
Timeline
Duty Manager
King Tomislav Croatian Club
01.2018 - Current
Bachelor of Social Science And Policing - Criminology
Western Sydney University
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