Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Emrana Masued

Sydney,NSW

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Store Manager

loaded bakehouse
Sydney, New South Wales
10.2023 - 02.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximise sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Planned special promotions or discounts based on market trends.

Customer Service Representative

Pizza hut
Sydney, New South Wales
05.2023 - 08.2023
  • Greeted customers and answered questions in a courteous manner.
  • Operated cash registers to process sales transactions accurately.
  • Maintained accurate records of all daily transactions.
  • Stocked shelves with merchandise when needed.
  • Identified customer needs and promoted matching targets to enhance store revenue.

Payroll Assistant

Pro-guard's
Sydney, New South Wales
10.2022 - 12.2022
  • Implemented payroll reconciliation tools to improve report accuracy.
  • Performed calculations to ensure the accuracy of all salary payments.
  • Updated payroll system with new hire information including benefits deductions.
  • Created spreadsheets for tracking various types of payroll data such as bonuses or commissions paid out to employees.
  • Assisted with year-end audit activities such as preparing journal entries related to payroll processing.

Event Coordinator

event lab
Saudi Arabia, Jeddah
05.2021 - 07.2021
  • Collaborated with clients to identify their goals and expectations from the event.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Analyzed customer feedback surveys filled out after each program in order to improve future programs and events.
  • Conducted post-event evaluations to measure success of each program against objectives set forth by clients.

Education

Bachelors of Economics - Economics

SP Jain School of Global Management
Sydney, NSW
04-2024

High School Diploma -

AL Waha International School
Saudi Arabia , Jeddah
04-2021

Skills

  • Operations Management
  • Payroll Management
  • Customer Service Management
  • Loss Prevention Procedures
  • Inventory Control
  • Problem-Solving
  • Customer Relations
  • MS Office proficient
  • Multitasking and Organization

Affiliations

  • Secured victory in the high school basketball championship in 2021
  • - Volunteered as an organizer and receptionist at a community hospital during the COVID-19 pandemic in 2020.
  • - Actively participated in fundraising initiatives at the Ethiopian embassy and played a pivotal role in organizing one of the largest food distribution drives for the underprivileged in 2018.

Languages

English
Professional
Arabic
Native/ Bilingual

Certification

  • Working with children check ( WWCC)

References

References available upon request.

Timeline

Store Manager

loaded bakehouse
10.2023 - 02.2024

Customer Service Representative

Pizza hut
05.2023 - 08.2023

Payroll Assistant

Pro-guard's
10.2022 - 12.2022

Event Coordinator

event lab
05.2021 - 07.2021

Bachelors of Economics - Economics

SP Jain School of Global Management

High School Diploma -

AL Waha International School

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Emrana Masued