Enessa Zaitsev

Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.

• Improved practice revenue through effective financial management and strategic cost reductions.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
• Oversaw accounting, budgeting, and financial reporting.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Established policies regarding patient privacy rights; safeguarding all confidential information.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Effectively handled payroll, new hire paperwork and terminations.

• Communicated positively with children and guardians.
• Prepared healthy, age-appropriate snacks and meals.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Assisted children with homework assignments and special projects across different subjects.
• Transported children to and from school.

• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing and filing documents.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Completed accurate daily report documents, memos and invoices.

• Remained alert to problems or health issues of clients and competently responded.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Monitored and assisted residents through individual service plans.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted patients with self-administered medications.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Cleaned counters, machines, utensils and seating areas daily.

• Controlled line and crowd with quick, efficient service.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.