Engla Dahlen
Airlie Beach,QLD
Summary
Hands-on hospitality and customer service professional, with experience from retail, healthcare and hotel cleaning. Comfortable working fast-paced shifts, solving problems on the spot, and delivering great service to people from all backgrounds. Grew up around boats and have hands-on experience maintaining and operating our family boat, which is what’s driving my move into sailing crew work.
Overview
2
2
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Store Associate
Ica supermarket Mora
Mora, Sweden
06.2025 - 08.2026
- Delivered a fast, friendly customer service in a high-volume retail environment.
- Operated cash register and processed customer transactions accurately.
- Coordinated with team members to streamline daily store operations and improve customer service.
- Managed produce section to sustain operations and meet customer needs during staff shortages.
Health Care Assistant
Mora municipality
Mora , Sweden
06.2024 - 09.2025
- Maintained high hygiene and cleanliness standards in accordance with strict care regulations.
- Provided personal care and support to elderly residents, requiring patience, empathy, and strong communication skills.
- Worked flexible, fast-paced shifts as a substitute, adapting quickly to different teams and routines.
- Built trust and rapport with residents and colleagues under time pressure.
Housekeeping/Hotel Cleaner
Mora Hotel
Mora , Sweden
06.2023 - 08.2023
- Cleaned and prepared guest rooms to high hospitality standards under tight turnaround times.
- Reliable and hardworking in a fast-paced, physically demanding role.
- Followed strict hygiene and safety protocols for a welcoming guest experience.
Sales & Entertainment Staff
Santaworld
Gesunda, Sweden
10.2021 - 08.2022
- Performed as a costumed character (elf and Santa), engaging with visitors and creating a magical guest experience.
- Delivered friendly, high-energy customer service in a fast-paced tourism and entertainment environment.
- Worked as a sales assistant across multiple themed shops throughout the park, as well as in the main restaurant.
- Adapted quickly between different roles like sales, food service, and performance,showing versatility and strong communication skills.
- Gained hands-on experience in the tourism and hospitality industry, working directly with international and domestic visitors.
Education
Himmelstalunds Utbildningscentrum
Norrkoping, Sweden 08.2022 - 06.2025
Animal Health Level 1
Association For Abandoned Animals, Malta
02.2024 - 03.2024
Animal Health Level 2
Various Veterinary Clinics, Mora-Intern
11.2024 - 12.2024
Animal Husbandry
Granngården (Pet Supply Retailer), Mora- Intern
03.2023 - 04.2023
Skills
Customer service
Adaptability
Communication
Boat maintance & handling (family owned boat)
Accomplishments
- Completed a one-year Young Enterprise(UF) programme-ran own student business throughout upper secondary school, gaining hands-on experience in entrepreneurship and teamwork.
Affiliations
- I have a personal interest in boats- I love being out on the water and helping take care of ours at home.
- Passionate about fitness and physiology, with a strong personal interest in strength training.
- I am motivated by a desire to travel and exploring new cultures.
Languages
Swedish
First Language
English
Proficient (C2)
C2
Timeline
Store Associate
Ica supermarket Mora
06.2025 - 08.2026
Animal Health Level 2
Various Veterinary Clinics, Mora-Intern
11.2024 - 12.2024
Health Care Assistant
Mora municipality
06.2024 - 09.2025
Animal Health Level 1
Association For Abandoned Animals, Malta
02.2024 - 03.2024
Housekeeping/Hotel Cleaner
Mora Hotel
06.2023 - 08.2023
Animal Husbandry
Granngården (Pet Supply Retailer), Mora- Intern
03.2023 - 04.2023
Himmelstalunds Utbildningscentrum
08.2022 - 06.2025
Sales & Entertainment Staff
Santaworld
10.2021 - 08.2022