Enkhuulen Erdenezul
Melbourne,Australia
Summary
Detail-oriented and tech-savvy professional with a background in software development and cybersecurity. Skilled in customer service, compliance, and problem-solving, with a proven ability to thrive in fast-paced environments. Experienced in building strong client relationships and delivering tailored solutions. Ready to bring my adaptability, analytical skills, and commitment to excellence to a banking or financial advisory role.
Overview
4
4
years of professional experience
Work History
Business Specialist
Optus
Melbourne, Australia
09.2024 - Current
- Ensured compliance with company policies, procedures, and industry regulations while leading client negotiations to secure favorable terms
- Conducted thorough reviews of client documentation and tracked metrics to enhance business performance
- Developed and implemented strategic sales plans to expand market share and achieve revenue goals, addressing operational and compliance risks
- Collaborated with cross-functional teams, promoting a culture of teamwork and support to drive business objectives
- Coached new employees on compliance and documentation practices, ensuring adherence to company policies
Retail Sales Consultant
Optus
Melbourne, Australia
03.2023 - 08.2024
- Achieved and exceeded sales targets and KPIs, demonstrating a strong understanding of operational and compliance risks
- Assisted customers with technical issues, enhancing customer trust and satisfaction
- Ensured accurate completion of sales documentation, supporting compliance with internal policies and procedures
Content Creator (Intern)
Fibo Cloud
Ulaanbaatar, Mongolia
10.2020 - 02.2021
- Conducted extensive research and analysis, generating industry-standard reports that provided relevant insights to improve organizational processes
- Strengthened content through proofreading and editing, ensuring high-quality deliverables aligned with client expectations
- Prepared presentations to explain revisions and improvements to the organization's systems and programs
Education
Bachelor of Information Technology - Software Development
Monash University
Melbourne, Victoria12.2023
Skills
- Risk assessment and compliance knowledge
- Building long-term client relationships
- Handling difficult complaints, inquiries and resolving customer issues
- Identifying customer needs and offering tailored solutions
- Meeting and exceeding sales targets
- Assessing customer financial situations and recommending solutions
- Troubleshooting issues and fraud detection
- Adapting to fast-paced environments
- Handling objections and conflict resolution
Accomplishments
- Top Sales Performer at Optus Bourke Street Mall, consistently achieving KPIs and sales targets
- Employee of the Month for April 2024 at Optus for outstanding performance in KPIs, customer service, and My Optus App adoption
- Selected as an Apple Ambassador at Optus BSM for 2024, reflecting a commitment to excellence in customer service and product knowledge
Timeline
Business Specialist
Optus
09.2024 - Current
Retail Sales Consultant
Optus
03.2023 - 08.2024
Content Creator (Intern)
Fibo Cloud
10.2020 - 02.2021
Bachelor of Information Technology - Software Development
Monash University