Enrico Manzo
Mornington,VIC
Summary
Experienced Venue Manager skilled in minimizing risk through implementation of safety policies. Bilingual self-starter with expertise in public relations, team oversight and facility management.
Overview
15
15
years of professional experience
Work History
Venue Manager
Dm Employment (Doc Mornington)
10.2015 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Senior Waiter
Isola Di Capri
10.2014 - 07.2015
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Manager
Ristorante La Nicchia
12.2008 - 08.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
High School Diploma -
IPSIA
Senigallia (Italy)06.2003
Skills
- Relationship Building
- Personnel Management
- Facility Oversight
- Task Prioritization
- Crowd Control
- Staff Supervision
- Staff Management
- Service Coordination
- Event Planning and Management
- Performance Improvement
- Financial Oversight
- Cost Control
- KPI Tracking
- Employee Development
- Effective Leader
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Venue Manager
Dm Employment (Doc Mornington)
10.2015 - Current
Senior Waiter
Isola Di Capri
10.2014 - 07.2015
Restaurant Manager
Ristorante La Nicchia
12.2008 - 08.2014
High School Diploma -
IPSIA