Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enrico Manzo

Mornington,VIC

Summary

Experienced Venue Manager skilled in minimizing risk through implementation of safety policies. Bilingual self-starter with expertise in public relations, team oversight and facility management.

Overview

15
15
years of professional experience

Work History

Venue Manager

Dm Employment (Doc Mornington)
10.2015 - Current
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.

Senior Waiter

Isola Di Capri
10.2014 - 07.2015
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Manager

Ristorante La Nicchia
12.2008 - 08.2014
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Education

High School Diploma -

IPSIA
Senigallia (Italy)
06.2003

Skills

  • Relationship Building
  • Personnel Management
  • Facility Oversight
  • Task Prioritization
  • Crowd Control
  • Staff Supervision
  • Staff Management
  • Service Coordination
  • Event Planning and Management
  • Performance Improvement
  • Financial Oversight
  • Cost Control
  • KPI Tracking
  • Employee Development
  • Effective Leader

Languages

Italian
Native or Bilingual
English
Full Professional

Timeline

Venue Manager

Dm Employment (Doc Mornington)
10.2015 - Current

Senior Waiter

Isola Di Capri
10.2014 - 07.2015

Restaurant Manager

Ristorante La Nicchia
12.2008 - 08.2014

High School Diploma -

IPSIA
Enrico Manzo