Enya Cooney

Assist the managers with daily operations of the cafe,

overseeing a large team and ensuring smooth café service.

• Effectively manage staff schedules, customer service standards,

and overall workflow to maintain high operational efficiency in

a fast-paced environment.

• Demonstrate strong problem-solving and organizational skills

by coordinating both dine-in and takeaway services, ensuring

timely and accurate delivery of orders.

• Prepare a wide variety of hot and cold beverages while

simultaneously overseeing customer service, managing queues,

and maintaining a calm and efficient atmosphere during peak

periods.

• Work efficiently under pressure, handling continuous high

customer volume, multitasking between service, food delivery,

and staff coordination.

Worked in a fast-paced, high-pressure environment, serving

customers efficiently during peak hours.

• Developed strong organisational skills to manage multiple tasks

simultaneously, including taking orders, preparing drinks, and

ensuring tables were clean and ready for the next guests.

• Provided excellent customer service, maintaining a friendly and

approachable attitude while addressing customer needs and

resolving any issues promptly.

• Collaborated closely with kitchen staff and other team members

to ensure smooth operation and timely delivery of orders

Delivered exceptional service to high-profile clients, ensuring a

premium and exclusive experience in a high-pressure, fast-

paced environment.

• Consistently exceeded weekly sales targets, achieving a significant

milestone within the first month of employment. Demonstrated a

highly driven approach and a strong commitment to surpassing set

objectives.

• Adapted to changing conditions, including extreme weather and high

guest expectations, while maintaining professionalism and resilience.

• Responsible for client management, creating a private and

discreet atmosphere tailored to individual preferences with keen

attention to detail.

• Developed strong communication and interpersonal skills by

liaising with high-end guests, management, and colleagues to

ensure seamless service delivery.

• Effectively balanced multiple tasks, consistently upholding high

standards of service while managing dynamic and often

unpredictable situations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.