Enzo Ursino
Sydney
Summary
Honing many years of dedicated experience in Public Relations and Customer Service, I bring a versatile skill set honed through extensive interaction with diverse clientele, including adults and children. Complemented by a solid foundation in Psychology, my understanding of human behaviour enriches my approach to client interactions, enabling me to effectively anticipate and address their needs.
I consistently deliver results and exceed where necessary. Proactive and adaptable, key customer service skills are utilised to provide memorable bespoke experiences for customers alike.
Overview
12
12
years of professional experience
Work History
Open Homes Leasing Agent
Starr Partners Campbelltown
02.2023 - Current
- Currently responsible for showcasing open homes and providing insight into NSW's current renting market to curious renters and tenants, with homes ranging from Campbelltown to Ashfield.
Swimming Instructor
Prairiewood Leisure Centre
01.2023 - 07.2023
- Playing dual roles as an instructor and mentor, it was here where I experienced client needs from a much younger demographic than previous roles. With the responsibility of ensuring children and young teenagers received critical life-saving training as well as strengthening their swimming abilities, the importance of understanding individual needs was paramount to success in this role.
Junior Account Manager
The Atticism
07.2019 - 01.2022
- Responsible both independently and collaboratively to provide assistance and direction in Business Development, Public Relation strategies and Social-Media Navigation across a wide variety of businesses ranging from Hospitality, Tech and more.
Customer Service Supervisor
Woolworths Limited
03.2013 - 06.2019
- In Western Sydney's bustling retail environment, my role involved managing and organising a team of over twenty individuals, where I excelled in conflict resolution during peak traffic hours. My reliability and collaborative leadership earned recognition from both the team and regional managers, showcasing my significant contributions to operational efficiency and customer satisfaction.
Education
High School -
Clancy Catholic College
Carnes Hill, NSW11.2014
Honours
Deakin University
Melbourne, VIC07-2027
Bachelor of Communications - Public Communications
University of Technology, Sydney
Ultimo, NSW11.2020
Bachelor of Science - Psychology
Macquarie University
North Ryde, NSW11.2017
Skills
- Effective Time Management
- Communication Skills
- Customer Service
- Ability to Work in a Team
- Conflict Resolution
- Flexibility and Adaptability
- Adaptability
- Experience in telephone/email etiquette
- Event Planning and Local Brand Promotion
Timeline
Open Homes Leasing Agent
Starr Partners Campbelltown
02.2023 - Current
Swimming Instructor
Prairiewood Leisure Centre
01.2023 - 07.2023
Junior Account Manager
The Atticism
07.2019 - 01.2022
Customer Service Supervisor
Woolworths Limited
03.2013 - 06.2019
Bachelor of Communications - Public Communications
University of Technology, Sydney
High School -
Clancy Catholic College
Honours
Deakin University
Bachelor of Science - Psychology
Macquarie University
Similar Profiles
Enzo UrsinoEnzo Ursino
Open Homes Leasing Agent at Starr Partners CampbelltownOpen Homes Leasing Agent at Starr Partners Campbelltown
Sacha SarosSacha Saros
Property-manager at Starr Partners Real EstateProperty-manager at Starr Partners Real Estate
Reigh DagohoyReigh Dagohoy
Sales Associate at Starr PartnersSales Associate at Starr Partners
Natalie SciaraNatalie Sciara
Level 3 Sales Assistant at Kikki.KLevel 3 Sales Assistant at Kikki.K
Hrishi NairHrishi Nair
Exam Invigilator at CampusQExam Invigilator at CampusQ