Epiphanie Aprianti
Brisbane,QLD
Summary
Meticulous, passionate learner and dedicated professional with a positive can-do attitude, I thrive in dynamic environments that require adaptability, resilience, and a hunger for knowledge. With a proven track record of working effectively under pressure, I embrace challenges as opportunities for growth and leverage my insatiable curiosity to constantly expand my skillset. Committed to continuous learning, I actively seek out new experiences and professional development opportunities and deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Marketing Team Leader
PT PLN (Persero) UP3 Samarinda
Samarinda, Kalimantan Timur
03.2020 - 01.2024
- Collaborated with other departments to develop integrated marketing strategies.
- Responsible for overseeing and creating project plans to deliver marketing campaigns.
- Plan, coordinate, and supervise the execution of marketing projects. Evaluating monthly sales.
- Conducted research on market trends to identify potential customers and opportunities for growth.
Customer Service Supervisor
PT PLN (Persero) ULP Tenggarong
Tenggarong, Kalimantan Timur
08.2019 - 02.2020
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Managing and overseeing the customer service team in the performance of their duties, such as responding to customer inquiries, accelerating electricity connection, and resolving complaints.
Customer Service Assistant Analyst
PT PLN (Persero) ULP Samarinda Kota
Samarinda, Kalimantan Timur
07.2017 - 08.2019
- Answered customer inquiries regarding products, services, and store policies.
- Worked collaboratively with other team members to ensure smooth daily operations of the store.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude.
Accounting Assistant Analyst
PT PLN (Persero) UP3 Samarinda
Samarinda, Kalimantan Timur
01.2016 - 06.2017
- Manage budgeting, reporting, and bookkeeping.
- Developed and maintained accurate inventory records.
- Organized inventory according to established procedures.
Education
Master of Engineering - Sustainable Energy (Management)
University of Queensland
Brisbane, QLD12-2025
Bachelor of Engineering - Industrial Engineering
Brawijaya University
Indonesia08-2014
Skills
- Sales Forecasting
- Data Collection
- Analytical Skills
- Team Collaboration
- Decision-Making
- Inventory Storage and Organization
- Inventory Counts
- Customer service and support
Languages
English
Professional
Indonesian
Native/ Bilingual
References
References available upon request.
Timeline
Marketing Team Leader
PT PLN (Persero) UP3 Samarinda
03.2020 - 01.2024
Customer Service Supervisor
PT PLN (Persero) ULP Tenggarong
08.2019 - 02.2020
Customer Service Assistant Analyst
PT PLN (Persero) ULP Samarinda Kota
07.2017 - 08.2019
Accounting Assistant Analyst
PT PLN (Persero) UP3 Samarinda
01.2016 - 06.2017
Master of Engineering - Sustainable Energy (Management)
University of Queensland
Bachelor of Engineering - Industrial Engineering
Brawijaya University
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