Eric Bui
Lidcombe
Summary
Current full time student at the University of Technology, studying the Bachelor of Fiance, currently seeking a broader understanding of asset management and analysis. Looking for opportunities, within or around that area.
Experienced with managing online team activities, ensuring smooth operations and cohesive teamwork. Utilizes effective communication and organizational skills to support team objectives and drive success. Track record of implementing process improvements and facilitating productive online collaboration.
Online professional with solid experience in team collaboration and achieving results. Known for adaptability and reliability, consistently meeting evolving needs. Skilled in digital communication, project management, and problem-solving. Strong focus on delivering impactful outcomes through effective teamwork and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Team Member
Coles Group
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Consistently exceeded performance targets by actively seeking out ways to improve productivity and enhance results.
- Reduced response times for service requests via live chat or email by implementing an effective ticketing system.
- Developed strong relationships with customers through personalized interactions, leading to repeat business and positive word-of-mouth referrals.
Private Online Tutor
Self-employed
02.2024 - 01.2025
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
- Analyzed student progress to adjust lesson planning for improvement.
- Utilized various online platforms and tools to deliver effective tutoring services for remote learners.
- Consistently maintained high satisfaction ratings from both students and parents, ensuring long-term client retention.
Fresh Fruit Team Member
Coles
08.2022 - 03.2023
- Interact with customers in a friendly and helpful manner, assist them in finding products, and handle complaints or inquiries
- Communicate effectively with colleagues, managers, and customers
- In a team environment, which will help you develop skills in collaboration, cooperation, and conflict resolution
- Handle cash and use point-of-sale (POS) systems, which will help you develop basic accounting skills
- Health and safety so that you will receive training in manual handling, food safety, and first aid
- Problem-solving skills as you encounter and resolve issues such as product availability, customer complaints, and staff conflicts
- Increased overall team efficiency through effective communication with coworkers during peak hours and busy shifts.
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Replenishment Team Member
Woolworth
03.2021 - 01.2022
- Completed call documentation while speaking with customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints
- Tracked customer service cases and updated service software with customer information
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
Lifeguard
Sydney Olympic Park Aquatic Centre
07.2019 - 02.2020
- Demonstrated rescue techniques and provided first aid in emergency situations
- Educated patrons on safety protocols and enforce safety rules
- Reminded students to practice swimming strokes to develop their skills and improve their technique
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Tracked students' progress and gave constructive feedback for skills requiring improvement
Education
Bachelor of Business - Finance
University of Technology (UTS)
Sydney, NSW05.2025
Diploma of Business - Business Finance
UTS College
10-2022
High School Diploma -
Homebush Boys High School
10-2019
High School Diploma -
Sefton High School
09-2015
Skills
- Microsoft Word
- Customer Service
- Strong communicator
- Data Evaluation
- Microsoft Excel
- Stocking and replenishing
Certification
First Aid Certification
Languages
English
Timeline
Private Online Tutor
Self-employed
02.2024 - 01.2025
Online Team Member
Coles Group
04.2023 - Current
Fresh Fruit Team Member
Coles
08.2022 - 03.2023
Replenishment Team Member
Woolworth
03.2021 - 01.2022
Lifeguard
Sydney Olympic Park Aquatic Centre
07.2019 - 02.2020
Bachelor of Business - Finance
University of Technology (UTS)
Diploma of Business - Business Finance
UTS College
High School Diploma -
Homebush Boys High School
High School Diploma -
Sefton High School
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