Eric Osland
Shepparton,VIC
Summary
Experienced technical specialist providing end-to-end hardware and software support. With over 10 years of expertise in maintaining office equipment, I’ve served a diverse clientele ranging from government agencies to small businesses. I thrive in team environments, am self-managed, and leverage creative thinking to deliver effective solutions while maintaining professional and friendly client relationships.
Overview
12
12
years of professional experience
Work History
Senior Photocopier Technician
EFEX
Shepparton, VIC
12.2019 - Current
- Enhanced customer satisfaction by providing timely and efficient photocopier repair services.
- Reduced machine downtime by performing regular maintenance checks and addressing potential issues proactively.
- Assisting clients by troubleshooting technical issues over the phone for swift resolution.
- Working collaboratively with team members to exchange knowledge, leading to a highly skilled workforce proficient in managing intricate repairs
- Nurturing robust client relationships through consistent follow-ups and a compassionate attitude
- Mentored junior technicians, sharing expertise and honing their skills to improve overall team performance.
Photocopier Technician
Cloud Copy Click
Shepparton, VIC
04.2017 - 12.2019
- Enhanced customer satisfaction through prompt and effective photocopier repair services.
- Minimized machine downtime through regular maintenance checks and proactive issue resolution.
- Optimized repair procedures by keeping a well-organized inventory of parts and tools, ensuring quick access during on-site visits.
- Participated in internal company meetings to discuss best practices and future strategy, contributing valuable insight from a technical perspective.
Junior Photocopier Technician
Spade Computers & Office Machines
Shepparton, VIC
06.2013 - 04.2017
- Enhanced customer satisfaction by providing timely and efficient photocopier repair services.
- Minimized machine downtime through the introduction of a notification system and the execution of routine maintenance.
- Supported clients with troubleshooting over the phone to quickly resolve minor technical issues.
- Follow the company's policies to ensure clients receive excellent outcomes.
- Pursue the required training and seek additional training to complete, in order to enhance skills and performance in the role.
- Maintain personal stock and manage site inventory.
I.T Technician
This Solution
Melbourne, VIC
02.2012 - 10.2012
- Repairing and maintaining a variety of electronic hardware, including POS and DVR systems.
- Configured systems according to prescribed software and hardware frameworks.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Education
Advanced Diploma of Computer Systems Engineering - Information Technology
Kangan Institute
Melbourne, VIC12.2012
Skills
- Remote Support
- Hardware Installation
- Analytical Skills
- Active Listening
- Relationship Building
- Written Communication
- Adaptability and Flexibility
- Attention to Detail
- Task Prioritization
Timeline
Senior Photocopier Technician
EFEX
12.2019 - Current
Photocopier Technician
Cloud Copy Click
04.2017 - 12.2019
Junior Photocopier Technician
Spade Computers & Office Machines
06.2013 - 04.2017
I.T Technician
This Solution
02.2012 - 10.2012
Advanced Diploma of Computer Systems Engineering - Information Technology
Kangan Institute