Eric Osland
Shepparton,VIC
Summary
Experienced technical specialist providing end-to-end hardware and software support. With over 10 years of expertise in maintaining office equipment, I’ve served a diverse clientele ranging from government agencies to small businesses. I thrive in team environments, am self-managed, and leverage creative thinking to deliver effective solutions while maintaining professional and friendly client relationships.
Overview
12
12
years of professional experience
Work History
Senior Photocopier Technician
EFEX
12.2019 - Current
- Enhanced customer satisfaction by providing timely and efficient photocopier repair services.
- Reduced machine downtime by performing regular maintenance checks and addressing potential issues proactively.
- Assisting clients by troubleshooting technical issues over the phone for swift resolution.
- Working collaboratively with team members to exchange knowledge, leading to a highly skilled workforce proficient in managing intricate repairs
- Nurturing robust client relationships through consistent follow-ups and a compassionate attitude
- Mentored junior technicians, sharing expertise and honing their skills to improve overall team performance.
Photocopier Technician
Cloud Copy Click
04.2017 - 12.2019
- Enhanced customer satisfaction through prompt and effective photocopier repair services.
- Minimized machine downtime through regular maintenance checks and proactive issue resolution.
- Optimized repair procedures by keeping a well-organized inventory of parts and tools, ensuring quick access during on-site visits.
- Participated in internal company meetings to discuss best practices and future strategy, contributing valuable insight from a technical perspective.
Junior Photocopier Technician
Spade Computers & Office Machines
06.2013 - 04.2017
- Enhanced customer satisfaction by providing timely and efficient photocopier repair services.
- Minimized machine downtime through the introduction of a notification system and the execution of routine maintenance.
- Supported clients with troubleshooting over the phone to quickly resolve minor technical issues.
- Follow the company's policies to ensure clients receive excellent outcomes.
- Pursue the required training and seek additional training to complete, in order to enhance skills and performance in the role.
- Maintain personal stock and manage site inventory.
I.T Technician
This Solution
02.2012 - 10.2012
- Repairing and maintaining a variety of electronic hardware, including POS and DVR systems.
- Configured systems according to prescribed software and hardware frameworks.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Education
Advanced Diploma of Computer Systems Engineering - Information Technology
Kangan Institute
Melbourne, VIC12.2012
Skills
- Remote Support
- Hardware Installation
- Analytical Skills
- Active Listening
- Relationship Building
- Written Communication
- Adaptability and Flexibility
- Attention to Detail
- Task Prioritization
Timeline
Senior Photocopier Technician
EFEX
12.2019 - Current
Photocopier Technician
Cloud Copy Click
04.2017 - 12.2019
Junior Photocopier Technician
Spade Computers & Office Machines
06.2013 - 04.2017
I.T Technician
This Solution
02.2012 - 10.2012
Advanced Diploma of Computer Systems Engineering - Information Technology
Kangan Institute
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