ERIC RANDALL
Meadow Heights,Australia
Summary
Results-oriented operations specialist with extensive experience in team supervision and training. Committed to maintaining high safety standards and operational efficiency. Skilled in managing workflows and enhancing client satisfaction through effective communication and problem resolution.
Overview
1
1
Certification
24
24
years of professional experience
Work History
MR Driver
Mak Transport
06.2015 - 03.2019
- Delivered goods to rural Victoria, ensuring timely delivery and customer satisfaction.
- Managed bookkeeping and served as customer liaison, maintaining strong client relationships.
- Training and development officer.
- Coordinated occupational health and safety initiatives, promoting a safe work environment across the organization.
Manager
Borg Cleaning Services
01.2013 - 06.2015
- Supervised team of 29 staff to maintain high service standards
- Managed staff development and training needs, enhancing performance management processes
- Roster staff to fulfil service needs and industry standards
- Ensure that staff are undertaking set duties
- Monitor safe work practices & OH&S responsibilities
- Conducted budget oversight, stock control, and equipment maintenance to ensure operational efficiency
- Processed payroll for all staff on a bi-weekly basis.
- Replenish cleaning products on a regular basis to ensure adequate working conditions for staff
Supervisor /Manager (Permanent Part-time)
Snow White Maintenance Services
01.2010 - 01.2013
- Supervise team of 9 staff
- Manage staff development & training needs, along with performance management of staff
- Ensured staff completed assigned duties to maintain operational efficiency
- Roster staff to fulfil service needs and industry standards
- Managed payroll functions to maintain financial accuracy and compliance.
- Monitored adherence to safe work practices and OH&S responsibilities to promote workplace safety
- Conducted budget oversight, stock control, and equipment maintenance to optimize resource utilization
- Replenish cleaning products on a regular basis to ensure adequate working conditions for staff
Manager
Ikon Services
04.2011 - 01.2012
- Coordinated staff development, training, and performance management
- Managed team of 7 to ensure effective performance and collaboration
- Monitored staff adherence to assigned duties
- Roster staff to fulfill service needs and industry standards
- Monitored adherence to safety protocols and OH&S regulations
- Oversaw budget management, stock control, and equipment maintenance
- Ensured accurate payroll processing to maintain employee satisfaction
- Replenish cleaning products on a regular basis to ensure adequate working conditions for staff
Supervisor- Customer relations
UCMS - Telstra
09.2009 - 01.2010
- Handled complaints to improve customer satisfaction
- Assisted customers with phone enquiries to resolve issues promptly
- Facilitated connection of customers' landline and mobile numbers to enhance communication
- Established networking contacts to enhance customer engagement
- Marketed company products to increase brand awareness and sales
Operations Manager
Crown Cabs
01.2005 - 01.2009
- Planned, implemented, and coordinated special projects and resources to support business objectives
- Supervised administrative operations to ensure efficient workflow and compliance with company standards
- Planning, coordinating and supervision of administrative and business services
- Develop, interpret, and implement administrative and business Policies and procedures.
- Prepare and supervise the preparation of management reports
- Prepared and delivered training on administrative practices and procedures to enhance team capabilities
- Apply knowledge of state laws, policies, rules, regulations for administrative matters.
- Applying knowledge of office/business practices and procedures
- Scheduled and coordinated shifts for drivers, mechanics, and limousine staff to ensure all shifts were covered efficiently.
- Monitored inventory levels of detailed supplies and mechanic parts to ensure availability for operations.
- Maintained comprehensive knowledge of product inventory and optimal stock levels to support sales and operations.
- Confirmed signatures on purchase orders to ensure proper authorization and processing of procurement requests.
- Complete knowledge and enforcement of all company policies and procedures were practiced
CEO
Sapphire Financial Services
01.2002 - 01.2005
- Oversaw coordination of operations, sales, and marketing strategies to enhance performance.
- Achieved KPI targets for team, driving alignment with company goals.
- Facilitated training and development programs to enhance employee skills.
- Ensured compliance with strict statutory guidelines and regulations among all staff.
Area Manager/Business Development Manager
Ocean Blue Cleaning Services
01.1995 - 01.2001
- Led team of 20, fostering collaboration and accountability
- Organized employee shifts, optimizing coverage and operational flow
- Ensured product availability for customers
- Managed daily cash handling and banking duties
- Payroll and admin duties
- Ensure OH&S was to appropriate standards
- Ensure all cleaning equipment was maintained
- Completed designated cleaning duties to maintain high standards
Education
Certificate I - Communication & Teamwork
Vocational Preparation
OHS White Card -
Forklift License -
MR license -
Skills
- Team Work
- Motivated
- Administration skills
- Current Drivers License
- Following Plans
- Physical work
- Disciplined
- Reliable
- Punctual
- Using Microsoft software
- Negotiating
- Heavy Lifting
- Honest
- Trustworthy
- Conflict Resolution skills
- Operational efficiency
- Safety compliance
- Time management
- Effective communication
- Problem solving
- Safety protocols
- Driving and transportation
- Team building
- Equipment monitoring
- Customer rapport
- Database management
- Business management
- Order picking and processing
- Basic vehicle maintenance
- Loading and unloading
- Adaptable driving techniques
- Maintenance and repair
- Confidentiality
- Safe driving practices
- Emergency response
References
- Karman Gumms, Property Manager, Snowhite Property Services, 0427399 997
- Muhhamed Ali Kocak, CEO, Mak Transport, 0401 809 221
- John Dimitsis, CEO, TJ Financial Services, 0425 810 761
Education Qualifications
- OHS White Card
- Certificate I in Vocational Preparation (Communication & Teamwork)
- Forklift License
- MR license
Certification
- FORKLIFT LICENCE(LO)
- MEDIUM RIGID TRUCK LICENCE
- WHITE CARD
- FIRST AID
Timeline
MR Driver
Mak Transport
06.2015 - 03.2019
Manager
Borg Cleaning Services
01.2013 - 06.2015
Manager
Ikon Services
04.2011 - 01.2012
Supervisor /Manager (Permanent Part-time)
Snow White Maintenance Services
01.2010 - 01.2013
Supervisor- Customer relations
UCMS - Telstra
09.2009 - 01.2010
Operations Manager
Crown Cabs
01.2005 - 01.2009
CEO
Sapphire Financial Services
01.2002 - 01.2005
Area Manager/Business Development Manager
Ocean Blue Cleaning Services
01.1995 - 01.2001
Certificate I - Communication & Teamwork
Vocational Preparation