Erica Kyriacou
O'Halloran Hill,SA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level role within the Community Services sector.
Currently working as a qualified Beauty Therapist, Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Beauty Therapist
Essential Beauty West Lakes
05.2010 - Current
- Deliver exceptional client service at initial point of contact and consistently throughout entire client interaction.
- Client relationship building.
- Conducting triage in the event a customer faints after having a piercing and identifying health care needs for the client before attending to the next customer.
- Welcoming and assisting clients and visitors at front desk.
- Maintaining clean and hygienic work environment, ensuring high standard of risk management. Adhering to strict sanitation guidelines for client safety.
- Demonstrating adaptability in service delivery to effectively meet diverse needs of clients, by respecting other cultures wishes e.g. piercings preformed for cultural reasons.
- Performed variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Processed payments, entering sales in register for prompt customer service.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
- Followed up with customers to increase satisfaction with purchases and services.
Education
Child Youth And Family Intervention
Bradford Advanced Education
Online 01.2024 - Current
Cert IV Community Services
Bradford Institute of Advanced Education
Online 01.2023 - 10.2024
Hair And Beauty
Heather Langton's Beauty Academy
Adelaide01.2009
Skills
- Waxing services
- Dye and Tint Application
- Anti-aging treatments
- Tool sterilization knowledge
- Products knowledge
- Retail experience
- Skin analysis
- Customer Service
- Sales and Upselling
- Client Relationship Building
- Payment Processing
- Organization and Multitasking
- Skincare product knowledge
- Client consultation abilities
Certification
Diploma Beauty Therapy.
Certificate IV in Community Services.
Certificate IV in Child, Youth and Family intervention.
Timeline
Child Youth And Family Intervention
Bradford Advanced Education
01.2024 - Current
Cert IV Community Services
Bradford Institute of Advanced Education
01.2023 - 10.2024
Beauty Therapist
Essential Beauty West Lakes
05.2010 - Current
Diploma Beauty Therapy.
Certificate IV in Community Services.
Certificate IV in Child, Youth and Family intervention.
Hair And Beauty
Heather Langton's Beauty Academy
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