Thea Wallis

Beauty Therapist

Newleaf Cosmetic Clinic

01.2023 - 10.2023

Improved client satisfaction by providing personalized beauty treatments and consultations.
Enhanced client relationships through excellent customer service and effective communication skills.
Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
Performed a variety of beauty treatments, including facials, and waxing, for optimal client results.
Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
Efficiently managed inventory levels of supplies and retail products while minimizing waste.
Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Handled stocking and cleaning of both therapeutic workspaces and front office.
Educated clients on care processes and advised on further care and products.
Processed payments, entering sales in register for prompt customer service.
Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.