ERICA SMITH
Brisbane,QLD
Summary
A resolute, self-motivated professional with demonstrated proficiency in both verbal and written communication, coupled with exceptional time management skills. Highly dependable and diligent, I am eager to contribute to my next team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Casual
Festivals And Events
01.2024 - 05.2024
- Provided exceptional customer service and logistical support at high-profile venues such as Optus Stadium, Subiaco Football Club, and various festivals.
- Ensured smooth event operations by coordinating with team members and adhering to venue protocols and safety standards.
Information Officer
Legal Aid WA
01.2024 - 04.2024
- Provided crucial assistance to clients seeking legal advice and information, demonstrating strong communication skills and empathy in client interactions.
- Managed inquiries via phone and email, ensuring accurate and timely responses to legal queries and directing clients to appropriate services.
- Contributed to the efficiency of the office by maintaining client databases and assisting with administrative tasks as needed.
Artistic Retail Worker
Artisan Ornaments
11.2023 - 12.2023
- Worked in a fast-paced retail kiosk, specialising in the swift personalisation of Christmas decorations through the art of calligraphy
- Performed general retail tasks, encompassing stock maintenance, store cleanliness, and proficient handling of cash and the till.
Customer Assistant - Cafe
Marks and Spencer
09.2022 - 09.2023
- In the dynamic cafe environment, I seamlessly transitioned through various roles, encompassing barista duties, handling the till, and offering kitchen support. Swiftly evolving into a highly esteemed, dependable, and versatile team member, I adeptly navigated diverse responsibilities
- I elevated customer satisfaction through extensive product knowledge and rapport-building, contributing to increased customer retention. My emphasis on upselling higher-margin products played a key role in achieving daily sales targets.
- Additionally, I completed the Master Barista training course, enabling me to impart my expertise and mentor new team members in consistently delivering crafted beverages to our customers.
Leicester Environmental Volunteer
Leicester City Council
08.2022 - 03.2023
- Engaged in hands-on conservation efforts in nature reserves, woodlands, and parks throughout Leicester city centre. Tasks encompassed enhancing habitats and biodiversity by clearing vegetation, addressing invasive species, maintaining ponds, litter removal, creating/restoring footpaths and nature trails, and constructing flood management devices
- Contributed to the enhancement of green spaces for the community, encouraging utilisation. Actively supported public engagement by hosting outreach activities to encourage individuals to reconnect with nature.
Nature Conservation Intern
Red Sea Project
01.2023 - 02.2023
- Collaborated with the Red Sea Project research team in Marsa Alam, Egypt, and actively participated in comprehensive surveys of coral reefs, seagrasses, and turtles. Specialised in conducting coral baseline surveys to evaluate the health of various local reefs
- Utilised my knowledge to train local students in data collection and analysis, overseeing their contributions to the database. Developed educational materials for the guidance of future interns and students
- Employed advanced computer software and programs to streamline data management, conduct statistical analyses, and facilitate the production of detailed reports.
Field Assistant
Society for the Protection of Turtles
05.2022 - 07.2022
- Conducted nightly patrols with a team on turtle nesting beaches, locating nesting females to gather genetic and geographical data of their nests. Implemented protective measures by caging nests after the female's departure to prevent predation and trampling, thereby enhancing the hatching success and contributing to the preservation of sea turtles in the Mediterranean
- Participated in the local stranding network, being on-call for reports of deceased turtles or those unintentionally caught by fishermen across North Cyprus. Collaborated with the Cyprus Bycatch Project to enhance mitigation techniques, reducing incidental catches
- Led informative outreach activities such as school visits, night tours, and beach cleans to raise awareness about turtle conservation and generate funds for the project's continuity. This experience significantly honed my public speaking skills, especially in communicating with non-English-speaking members of the public.
Front of House
Tarro Lounge
08.2021 - 05.2022
- I held diverse roles, including dispensing beverages, taking orders, and actively engaging on the floor
- In this position, I honed my verbal communication skills through daily interactions with individuals of diverse ages and backgrounds
- Additionally, I worked closely with our social media representative to craft compelling online posts, enhancing customer engagement and fostering higher return rates for our venue.
Education
Master in Science with Honours in Marine Biology -
University of Exeter
Penryn, UK06.2021
A-Levels and BTEC Level 3 Subsidiary Diploma -
John Cleveland Sixth Form Centre
Hinckley, UK06.2017
GCSEs -
John Cleveland College
Hinckley, UK06.2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Strong Problem Solver
Certification
- Current valid RSA
- Full, clean manual drivers licence
References
References available upon request
Timeline
Event Casual
Festivals And Events
01.2024 - 05.2024
Information Officer
Legal Aid WA
01.2024 - 04.2024
Artistic Retail Worker
Artisan Ornaments
11.2023 - 12.2023
Nature Conservation Intern
Red Sea Project
01.2023 - 02.2023
Customer Assistant - Cafe
Marks and Spencer
09.2022 - 09.2023
Leicester Environmental Volunteer
Leicester City Council
08.2022 - 03.2023
Field Assistant
Society for the Protection of Turtles
05.2022 - 07.2022
Front of House
Tarro Lounge
08.2021 - 05.2022
Master in Science with Honours in Marine Biology -
University of Exeter
A-Levels and BTEC Level 3 Subsidiary Diploma -
John Cleveland Sixth Form Centre
GCSEs -
John Cleveland College