Erica Spencer
Clyde
Summary
Department Manager looking to take the next step into store leadership. I am results-driven and known for high productivity and efficient task completion with exceptional skills in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and strive to achieve a positive work environment for my team.
Overview
12
12
years of professional experience
Work History
Fresh Combined Department Manager
Woolworths
Baxter
10.2022 - Current
- Leading and developing a team of up to 25 people across 3 fresh departments including fresh convenience, deli and maxi bakery
- Leading the store in the absence of the Store manager and Assistant Store Manager
- Achieving department and store specific KPI targets
- Promotional sales planning and execution of merchandise planograms
- Monthly stocktaking
- Rostering using Kronos systems
Online Department Manager
Woolworths
Somerville
09.2018 - 10.2022
- Leading and developing a team of up to 30 people in the Online Department
- Dispatching amd invoicing of customer orders
- Meeting department and store specific KPIs
- Handling customer complaints surrounding order errors or dissatisfactions to maintain good customer relations and positive outcomes for the customer
- Picking and packing of customer orders
- Rostering using Kronos systems
Assistant Store Manager
Bed Bath n Table
Sorrento
08.2017 - 08.2018
- Lead and develop a team of up to 10 people
- Execute weekly promotional merchandise plans
- Work with the store manager to meet sales and costs budgets
- Meet personal sales KPIs
- Processing of daily deliveries and inter store transfers via courier services
- Stocktaking
- Maintain high presentation standards in store
Duty Manager
Adli
Hastings
02.2013 - 08.2017
- Lead team in the absence of the Store Management team
- Processing deliveries
- Customer service and sales processing
- Stocktaking
- Meeting personal performance KPIs
- Cash handling
- Execute promotional merchandise plans
- Maintain store presentation and cleanliness
Education
Certificate IV in Heath Nursing - Nursing
Chisholm Instute of TAFE
Berwick 11-2007
VCE -
Eumemmering Secondary College
Hallam01-1998
Skills
- Successfully lead and develop large teams
- Understand and work to achieve KPIs
- Promotional planning
- Stock management
- Customer service
- Rostering management
- Solid experience in stockloss control
- Effective communicator both written and verbal
- Effective time management skills and able to prioritise tasks
Timeline
Fresh Combined Department Manager
Woolworths
10.2022 - Current
Online Department Manager
Woolworths
09.2018 - 10.2022
Assistant Store Manager
Bed Bath n Table
08.2017 - 08.2018
Duty Manager
Adli
02.2013 - 08.2017
Certificate IV in Heath Nursing - Nursing
Chisholm Instute of TAFE
VCE -
Eumemmering Secondary College