Erica Welch
Brisbane,QLD
Summary
Dependable young professional with experience in fast paced, high-performance environments. Skillful in learning customer needs, providing exceptional service and learning new processes quickly. Committed to strengthening customer experiences with positivity and professionalism when greeting and serving customers.
Overview
7
7
years of professional experience
Work History
Office Assistant
Dixon Estate Agents
04.2021 - Current
- Interacted with customers by phone, email, or in-person to provide accurate information.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to ensure precise, accurate and professional information is provided.
- Answered and managed incoming and outgoing communications, such as phone calls, emails and letters while recording accurate messages for distribution to relevant staff.
- Scheduled and coordinated appointments, such as open homes, listing presentations and pre settlement inspections.
- Maintained and updated office records, both digital and physical to ensure the database and files are always accurate and up-to-date.
- Greeted and assisted office visitors and alerted staff to arrivals of scheduled appointments.
Customer Service Cashier
McDonalds
10.2018 - 06.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to the shift manager.
- Greeted and served customers, ensuring company customers service goals are met and customer expectations were exceeded.
- Ensured food safety protocols were followed and maintained cleanliness of dining area and customer bathroom facilities.
- Utilised POS system to accurately enter customer orders and handle cash and credit card transactions.
Volunteer
Redlands Kayak Tours
01.2017 - 09.2018
- Assisted with set up of equipment and refreshment facilities for tour participants.
- Used strong interpersonal communication skills to convey information to participants.
- Taking photographs of participants during activities on a company-owned camera.
Volunteer
Redlands Centre For Women
06.2016 - 12.2017
- Assisted with packing and delivery of gift boxes for new mothers and Redlands Hospital.
- Maintained stock levels of items the centre required to run smoothly, and kept an accurate inventory of items.
- Packing and distributing of care packages for local women's shelters.
- Ensuring new volunteers were onboarded smoothly.
Education
High School Diploma -
Faith Lutheran College - Redlands
Victoria Point, QLD11.2020
Diploma of Business -
Faith Lutheran College - Redlands
Victoria Point, QLD05.2020
Skills
- Goal-Driven
- Adaptable and Flexible
- Team Cooperation
- Time Management
- Effective Customer Communication
- Strong Communication and Interpersonal Skills
Timeline
Office Assistant
Dixon Estate Agents
04.2021 - Current
Customer Service Cashier
McDonalds
10.2018 - 06.2021
Volunteer
Redlands Kayak Tours
01.2017 - 09.2018
Volunteer
Redlands Centre For Women
06.2016 - 12.2017
High School Diploma -
Faith Lutheran College - Redlands
Diploma of Business -
Faith Lutheran College - Redlands
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