Summary
Overview
Work History
Education
Skills
Internship History
Working Hours
Personal Introduction
Contact Information - Personal
Affiliations
Timeline
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Erics Lau

Erics Lau

Melbourne,Australia

Summary

Dedicated student with strong adaptability and commitment to exceeding goals. Experienced Server Assistant in high-pressure restaurant settings, ensuring exceptional service quality. Proven skills in order management, customer engagement, and efficient task execution during peak hours. Recognized for building rapport with guests and enhancing overall dining experiences, and having certain management capabilities, I am able to coordinate the order between employees and communicate to ensure efficient work.

Overview

2
2
years of professional experience

Work History

Restaurant Waiter

Haidilao Hotpot Glen Waverley
Melborne, Victory
05.2025 - Current
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Greeted customers, provided menus and answered questions about menu items.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.

Manager

Taning Lemon Tea Boxhill
Melborne, Victory
12.2024 - 05.2025
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.

Assistant marketing department

Zhengzhou Jianye Smart Real Estate Co., Ltd.
Zhengzhou City, China
08.2023 - 09.2024
  • Follow the team's innovative marketing campaigns, resulting in substantial customer engagement growth and measurable ROI improvement for Zhengzhou Jianye Smart Real Estate Co., Ltd.
  • Conducted in-depth market analysis to identify key trends, informing strategic decisions and optimizing campaign performance in the competitive real estate sector.
  • Meticulously tracked and analyzed campaign metrics, continuously refining strategies to maximize impact and resource efficiency in real estate marketing efforts.
  • Pioneered creative marketing solutions, leveraging emerging technologies. Introduced novel promotional tactics, significantly enhancing brand perception and market share.
  • Executed high-impact marketing projects, driving measurable business growth. Optimized marketing processes, resulting in increased efficiency and cost-effectiveness.
  • Orchestrated targeted campaigns that substantially boosted market share, demonstrating a keen ability to align marketing strategies with business objectives.

Assistant Marketing Department

Zhengzhou Great Ecological Technology Co., Ltd.
Zhengzhou City, China
03.2023 - 07.2024
  • Developed and executed marketing campaigns, driving measurable growth in customer engagement.
  • Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
  • Conducted market research to identify potential customer segments and target markets.
  • Generated content for various media platforms, such as websites and social media accounts.

Education

Bachelor of Finance - Accounting

Monash University
Clayton, VIC, Australia
03.2027

Bachelor of Business Administration - Accounting

Beijing University of Technology (Zhuhai)
Zhuhai, China
06.2025

Skills

  • Market Research
  • Financial analysis
  • Team building
  • Menu design
  • Food hygiene
  • Mixed drinks
  • Project management
  • Food presentation
  • Food service promotion
  • Memory retention
  • Client Relations
  • Campaign Management

Internship History

  • Marketing Assistant, Zhengzhou Jianye Smart Real Estate Co., Ltd., No. 6 Floor, Hong Kong East Road, Agricultural East Road, Zhengzhou City, Henan Province, China, 08/01/23, 09/30/24, Developed and executed marketing campaigns, driving measurable growth in customer engagement., Followed the team's innovative marketing campaigns, resulting in substantial customer engagement growth and measurable ROI improvement., Conducted in-depth market analysis to identify key trends, informing strategic decisions and optimizing campaign performance., Meticulously tracked and analyzed campaign metrics, continuously refining strategies to maximize impact and resource efficiency., Pioneered creative marketing solutions, leveraging emerging technologies., Executed high-impact marketing projects, driving measurable business growth., Orchestrated targeted campaigns that substantially boosted market share.
  • Assistant Marketing Department, Zhengzhou Great Ecological Technology Co., Ltd., Building 30 Enterprise Base, No. 1 headquarters of Cuizhu Street, Zhengzhou City, Henan Province, China, 03/01/23, 07/31/24, Developed and executed marketing campaigns, driving measurable growth in customer engagement., Followed the team's innovative marketing campaigns, resulting in substantial customer engagement growth and measurable ROI improvement.

Working Hours

On Monday, Wednesday, Friday, and weekend this semester, there can be no fakes throughout the year.

Personal Introduction

I am currently a student, and I don't have much work experience. But I am diligent and conscientious, I accept overtime, and I have excellent adaptability. I am good at putting in many times more effort than ordinary people to achieve my work goals, and I am not ashamed to ask questions. I am sunny, confident, and I love to communicate and deal with people.

Contact Information - Personal

Unit 3 20 Koonawarra Street, Melbourne, VIC, 3168, xinyuliu569@gmail.com, +61 434607378

Affiliations

  • I have won gold and silver awards in many national competitions in China
  • Have participated in several commercial violin performances

Timeline

Restaurant Waiter

Haidilao Hotpot Glen Waverley
05.2025 - Current

Manager

Taning Lemon Tea Boxhill
12.2024 - 05.2025

Assistant marketing department

Zhengzhou Jianye Smart Real Estate Co., Ltd.
08.2023 - 09.2024

Assistant Marketing Department

Zhengzhou Great Ecological Technology Co., Ltd.
03.2023 - 07.2024

Bachelor of Finance - Accounting

Monash University

Bachelor of Business Administration - Accounting

Beijing University of Technology (Zhuhai)
Erics Lau