Erika Rezkallah
The Basin
Summary
Enthusiastic and capable Pathology Collector seeking new opportunities in the healthcare sector. I have a solid foundation in specimen collection and patient interaction & care to ensure a positive patient experience. Interested in adding to my existing skill & knowledge base to further enhance my career.
I possess excellent clinical skills as well as customer service and administration experience.
Enjoy working as a team member but am capable of achieving individual goals as well.
Overview
16
16
years of professional experience
Work History
Pathology Collector
Melbourne Pathology
01.2024 - Current
- Providing patients with a positive experience while ensuring all policy and procedure guidelines are adhered to.
- Maintaining patient confidentiality and duty of care.
- Collecting, processing and transporting pathology specimens.
- Maintaining a safe and hygienic work environment.
- Providing exceptional customer service and patient care.
- Ensuring all administration is thorough and accurate.
Showroom Consultant
Wynstan Blinds
05.2018 - 12.2021
- General administration including answering phone and email enquiries, booking client appointments, diary management
- Money handling and banking responsibilities
- Assisting clients with product and design advice
- Daily reporting and activity summaries
Area Manager
Wynstan Blinds
03.2016 - 10.2017
- Over-saw the daily running of 6 showrooms across Melbourne
- Provided training and support for employees
- Pursued sales targets and KPI's
- Assisted with customer feedback and resolution
Showroom Manager
Dollar Curtains & Blinds
01.2009 - 01.2016
- Responsible for the daily operation of the showroom including managing 10 staff
- Handling customer enquiries and feedback
- Completing and submitting time sheets for all staff to payroll
- Daily banking and monthly reconciliation
Education
Certificate III - Pathology Collection
All Health Training
Blackburn, VIC07.2022
Certificate IV - Interior Decoration & Design
Box Hill Institute of TAFE
Melbourne, VIC12.2008
High School Diploma -
Billanook College - Mooroolbark
Mooroolbark, VIC2002
Skills
- Reliable and hard-working
- Excellent time management skills and ability to prioritise tasks
- Enjoy working as part of a team but am also able to work independently
- Able to adapt myself to accommodate various types of people that I engage with
- Easy-going personality with the capability of asserting myself when necessary
References
- Kris Kowalski - District Manager at Melbourne Pathology
0421 583 229
- Jo Blood - Trainer at All Health Training
joblood@aht.edu.au
- Kathy Licciardi - Manager at Wynstan Blinds
0429 946 463
kathy.licciardi@wynstan.com.au\
Timeline
Pathology Collector
Melbourne Pathology
01.2024 - Current
Showroom Consultant
Wynstan Blinds
05.2018 - 12.2021
Area Manager
Wynstan Blinds
03.2016 - 10.2017
Showroom Manager
Dollar Curtains & Blinds
01.2009 - 01.2016
Certificate III - Pathology Collection
All Health Training
Certificate IV - Interior Decoration & Design
Box Hill Institute of TAFE
High School Diploma -
Billanook College - Mooroolbark
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