GRACE BRAY
Geelong
Summary
Hardworking and passionate job seeker with strong organisational skills, communication and independence. With over 5 years of experience in customer service, exhibiting excellent problem-solving skills and improving customer satisfaction
Overview
7
7
years of professional experience
Work History
Pathology Collector
Melbourne Pathology
05.2024 - Current
- Documented and verified patient information using laboratory information system.
- Collect blood samples with focus on accuracy and patient comfort
- Worked in clinics, hospital ward rounds and home visit services
Receptionist
Royal Bank of Canada
08.2023 - 02.2024
- Meeting and greeting clients with a warm welcome
- Replying to 50+ emails per day
- Booking meeting rooms for hosts and their clients
- Registering guests for passes into the building
- Switchboard operating
Teacher Assistant
Uniform Education
02.2023 - 06.2023
- Worked 1:1 with students who needed necessary help
- Set up classrooms, photocopied and scanned worksheets to help the teachers
- Monitored student progress and adjusted instruction to meet individual needs.
Pathology Collector
Melbourne Pathology
06.2022 - 01.2023
- Learnt new computer systems, inputting information and documents into patient files
- Answering phone calls, responding to patient queries and making bookings
- Greeted patients, used equipment to perform blood tests all whilst ensuring patients felt comfortable and safe
- Centrifuged and aliquot necessary blood samples
Waitress and Bartender
The Wharf Shed
03.2022 - 01.2023
- Used registers to serve customers drinks and food orders
- Made a variety of drinks behind bar
- Worked the pass to ensure correct meals were taken from the kitchen to the correct tables
- Cleared, cleaned and reset tables
Retail Supervisor
Woolworths
10.2019 - 06.2022
- Built rapport with customers whilst putting through the grocery shop
- Supervised front end registers, balanced cash registers by handling cash and counting change
- Worked closely with shift manager to solve problems and handle customer concerns
- Scanned and operated the online shopping system
Team Member
The Beechworth Bakery
06.2019 - 06.2020
- Arranged bakery displays to showcase baked goods, cakes and pies
- Washed dishes and sanitized prep area at end of each shift
- Offered customers advice and opinions on products for them to make decisions on purchases
Waitress
The Home Hotel
03.2018 - 03.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Cleared and re-set tables to keep dining room and work areas clean
- Stayed up to date on menu changes to help customers make food choices
Seasonal Waitress
The Lotus Farm
01.2018 - 04.2018
- Greeted new customers, discussed specials and took drink orders
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Fast paced table turnover in peak times
Education
PATHOLOGY COLLECTION
THE GORDON TAFE
Geelong, VIC06.2023
HIGH SCHOOL DIPLOMA - undefined
UPPER YARRA SECONDARY COLLEGE
11.2019
Skills
- Reliable and Responsible
- Adaptable and independent
- First aid attainment
- Phone etiquette
- Teamwork and collaboration
- Independent judgement
- Relationship building
- Problem-solving
Timeline
Pathology Collector
Melbourne Pathology
05.2024 - Current
Receptionist
Royal Bank of Canada
08.2023 - 02.2024
Teacher Assistant
Uniform Education
02.2023 - 06.2023
Pathology Collector
Melbourne Pathology
06.2022 - 01.2023
Waitress and Bartender
The Wharf Shed
03.2022 - 01.2023
Retail Supervisor
Woolworths
10.2019 - 06.2022
Team Member
The Beechworth Bakery
06.2019 - 06.2020
Waitress
The Home Hotel
03.2018 - 03.2019
Seasonal Waitress
The Lotus Farm
01.2018 - 04.2018
HIGH SCHOOL DIPLOMA - undefined
UPPER YARRA SECONDARY COLLEGE
PATHOLOGY COLLECTION
THE GORDON TAFE
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