Summary
Overview
Work History
Education
Skills
References
Administrative Skills
Timeline
Generic

Erika Wyer

Summary

Dedicated nursing student currently working towards RN's in 3rd year of study at Southern Cross University. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Demonstrated success in providing care to multiple patients, balanced with high-volume task load. Seeking an opportunity to expand on knowledge and develop more skills in health care.

Overview

10
10
years of professional experience

Work History

Dermal/ Laser Therapist

Laser Clinics Australia
07.2022 - Current
  • Preforming specialised facials including Peels, Skin needling, microdermabrasion, LED light therapy and preforming laser hair removal treatments
  • Create a welcoming and comfortable atmosphere for clients
  • Communicate effectively with clients, understanding and addressing any skin concerns or specific requirements they may
  • Adhere to strict hygiene and safety protocols maintaining a clean and sanitised work environment
  • Collaborate with other staff and healthcare professionals to ensure the care and wellbeing of clients
  • Providing emotional support and encouragement and well being of clients.

Administration officer

Gold Coast Private Hospital
10.2021 - Current
  • Worked in numerous areas in the hospital such as Front Reception, Theatre Admissions Centre, Patient Services, Switchboard and Day Surgery
  • Organising, preparing admission documentation for surgery and medical booking whilst maintaining accurate medical record management
  • All these roles included welcoming patients and families to hospital to assist them with questions and problems they were facing
  • All which helped in customer service skills in a fast paced working environment
  • Deadlines to admit and attend to certain amount of patients a day.

Mercantile Agency - Commercial Credit Control

06.2020 - 10.2021
  • Contacting customers managing there accounts for major teller communications companies such as Vodaphone and Optus assisting them in paying debt
  • Customer service working in the Vodafone Australia Financial hardship department assisting customers with outstanding debt working out suitable arrangements for customers using specific data bases
  • We had tight deadlines
  • I always exceeded my KPI's in this fast paced environment
  • Extensive use of Microsoft excel and Microsoft word using daily for data entry.

Beauty Therapist / Receptionist

Endota Spa
07.2019 - 07.2020
  • As a receptionist working in a busy major spa being a receptionist, I was the front of the company assisting clients
  • My daily tasks include booking/scheduling appointments for clients, planning and scheduling day for therapists to fit in their clients
  • As a beauty therapist assisting my clients ensuring I was providing the top customer service experience for every client
  • Work well in a team setting always helping other therapists to give maximum results to clients
  • Administer appropriate treatments for clients in a professional manner
  • Administer appropriate aftercare and products to maximise patients results.

Customer service

Earth Markets
05.2015 - 07.2019
  • Worked on checkout, also packed and stocked fruit and vegetables

Waitress

Raw Energy
01.2018 - 12.2018
  • Waitress

Sales assistant

City Beach
12.2013 - 07.2016
  • Floor staff, Customer service

Education

Bachelor of Nursing -

Southern Cross University Gold Coast

Certificate of service excellence -

Diploma in Screen Media -

Diploma in Beauty Therapy -

Diploma in Business -

Palm Beach Currumbin State High School -

Skills

  • Honest and trustworthy
  • Reliable
  • Well presented
  • Lead by example
  • Approachable
  • Accountability
  • Fast learner
  • Hard working with a good work ethic
  • Team mentality and a positive attitude
  • Working in a team setting
  • Team Building
  • Multitasking Abilities
  • Team Management
  • Active Listening
  • Problem-Solving

References

Allira Brandley, Laser Clinics Australia Manager, 0434925971 - Isabel Fisher, Gold Coast Private Hospital Manager, 0428446220 -  Emily Miller, Endota Spa Manager, 0425 895 441

Administrative Skills

  • Strong customer service
  • Excellent communication skills
  • High volume data entry
  • Excellent typing and accuracy
  • Personable and friendly with staff and customers
  • Extremely organised with the ability to prioritise
  • High-level skills in Microsoft Office suite
  • High attention to detail and compliance
  • Professional phone manner
  • The ability to work autonomously or within a team to deliver project outcomes to time and budget constraints
  • General admin

Timeline

Dermal/ Laser Therapist

Laser Clinics Australia
07.2022 - Current

Administration officer

Gold Coast Private Hospital
10.2021 - Current

Mercantile Agency - Commercial Credit Control

06.2020 - 10.2021

Beauty Therapist / Receptionist

Endota Spa
07.2019 - 07.2020

Waitress

Raw Energy
01.2018 - 12.2018

Customer service

Earth Markets
05.2015 - 07.2019

Sales assistant

City Beach
12.2013 - 07.2016

Bachelor of Nursing -

Southern Cross University Gold Coast

Certificate of service excellence -

Diploma in Screen Media -

Diploma in Beauty Therapy -

Diploma in Business -

Palm Beach Currumbin State High School -

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