Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erika Zamparutti

Oakleigh East,VIC

Summary

I have worked in hospitality for more then 20 years and decide to change career and be more helpful to the society I live in.

Working in costumer service I learn to listen and understand people needs, customer focused and dedicated to build a long term loyalty relation with costumers.

I am professional, have positive personality, fast learner, team worker, organized and clean.

My goal is to help improving the life of people in need and their family.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Fleicher cakes
Malverne East, Vic
05.2021 - Current
  • Served food and drinks to customers in a timely manner.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Welcomed customers to property and offered immediate assistance with needs.

Kitchen Assistant

Mosaic pattisserie
Mordialoc, Vic
11.2020 - 03.2022
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.

Barista Shift Supervisor

joe's bakery
West Perth, Vic
05.2018 - 03.2020
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints in a polite and professional manner.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Encouraged baristas to suggest creative ideas for improving customer experience.

Education

Some College (No Degree) - CHC33021 Certificate 3 in Individual Support

Intercare Training
Hampton Park, VIC

Skills

  • Housekeeping
  • Cleaning and sanitizing
  • Concierge support
  • Upselling strategies
  • Food safety knowledge
  • Food Preparation
  • First Aid Training
  • Customer Service
  • Able to solve problems
  • Able to listen and understand other people views and needs

Certification

  • HLTAID010 provide basic emergency life support
  • HLTAID011 provide first Aid
  • HLTAID012 provide First Aid in an education and care setting
  • Working with children check
  • Australian police check
  • NDIS Worker Screening
  • NDIS Worker orientation Module
  • HLTAID009 provide cardiopulmonary resuscitation
  • NHHI- Hand hygiene for clinical healthcare workers

Languages

English
Professional
Italian
Native/ Bilingual

Timeline

Hospitality Worker

Fleicher cakes
05.2021 - Current

Kitchen Assistant

Mosaic pattisserie
11.2020 - 03.2022

Barista Shift Supervisor

joe's bakery
05.2018 - 03.2020

Some College (No Degree) - CHC33021 Certificate 3 in Individual Support

Intercare Training

Similar Profiles

CREATE PROFILE
Erika Zamparutti