Erin Chalmers
Highbury,SA
Summary
Empathetic and diligent 3rd year Bachelor of Psychological Science student undertaking multidisciplinary social science electives. Diverse background working in emergency services and retail. Adept at academic writing, intercultural communication and research. Committed to delivering high-quality work and open to new challenges and experiences in social sciences fields to further enhance skills. Possess certifications in Mental Health First Aid, National Police Check and Working with Children Check.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Centre Consultant
SA Police
03.2022 - Current
- Proficiency in following established emergency response protocols and knowledge of legislation
- Ability to crisis manage through de-escalating situations and manage high stress calls through interpersonal skills
- Technical proficiency in operating call centre programs and computer-aided dispatch systems (CAD)
- Provided on-the-job training and mentoring to develop new dispatchers
- Demonstrated cultural and linguistic competence and ability to interact sensitively and effectively with individuals from diverse cultural backgrounds
- Skilled in referral management through assessing individuals' needs and facilitating connection to available agencies to meet their requirements
Senior Retail Assistant
Cotton On Mega
11.2019 - 03.2022
- Employed strong interpersonal skills to initiate conversations with customers to determine buying preferences and establish relationships
- Maintained customer satisfaction with punctual and professional handling of product sales and returns
- Knowledgeable of company policies to address customer concerns, and advise new employees
- Scheduled breaks and removed hazards to comply with WH&S regulations
- Restructured company merchandising standards to increase customer traffic and product exposure
Assistant Store Manager
Spendless Shoes
01.2019 - 11.2019
- Managed opening and closing procedures and implemented altercations to improve efficiency of daily operations
- Trained and developed new employees in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Applied and evaluated performance data to improve daily operations, target current business conditions and forecast needs
- Administered and supervised weekly staff meetings to motivate staff members, address concerns, plan improvements, and evaluate progress toward goals
Education
Bachelor of Psychological Science - Psychology
University of Adelaide
Adelaide, SA07.2025
Bachelor of Marketing - Marketing (discontinued)
University of South Australia
Adelaide, SA06.2020
High School Diploma -
Kings Baptist Grammar School
Golden Grove, SA12.2017
Skills
- Mental Health First Aid
- Research
- Crisis management
- Computer aided dispatch (CAD)
Accomplishments
Golden Key Honour Society 2024
UniSA Business Mentorship Program 2018
Internship at Spendless Shoes National Headquarters 2018
Certification
- Standard MHFA, Mental Health First Aid Australia - December 2023
- Certificate of Completion, South Australia Police - March 2022
- DHS Working with Children Check, Department of Human Services - February 2022
- National Police Check, Australian Criminal Intelligence Commission- December 2021
Timeline
Call Centre Consultant
SA Police
03.2022 - Current
Senior Retail Assistant
Cotton On Mega
11.2019 - 03.2022
Assistant Store Manager
Spendless Shoes
01.2019 - 11.2019
Bachelor of Psychological Science - Psychology
University of Adelaide
Bachelor of Marketing - Marketing (discontinued)
University of South Australia
High School Diploma -
Kings Baptist Grammar School
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