Erin Cox
Summerland Point
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
1
1
Certification
4
4
years of post-secondary education
31
31
years of professional experience
Work History
Store Manager
BONDS
Tuggerah
10.2025 - Current
- Managed daily store operations, enhancing customer experience through efficient service.
- Led team training sessions, improving product knowledge and service skills among staff.
- Oversaw inventory management and maintained stock levels effectively.
- Developed promotional displays that increased customer engagement and supported sales initiatives.
- Monitored employee performance and provided constructive feedback regularly.
ASSISTANT MANAGER
BONDS
08.2025 - 10.2025
- Trained new employees on product knowledge, customer service protocols, cash handling, and safety regulations to ensure compliance and enhance service quality.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Oversaw daily store operations, managing staff and inventory to maintain optimal service and stock levels.
RETAIL ASSISTANT
BONDS
03.2024 - 08.2025
- Assisted customers with product selection, resulting in increased sales and improved customer satisfaction.
- Assist customers with product selections, leading to noticeable gains in sales and enhanced customer satisfaction.
- Handled transactions accurately, building customer trust and satisfaction.
- Resolve customer inquiries, fostering a supportive and informative atmosphere.
- Collaborated with team members to streamline store operations, contributing to achievement of sales targets.
- Assisted customers with product selection, improving sales and customer satisfaction.
- Worked closely with team members to maintain store organization, improving inventory accuracy and optimizing product placement.
ADMINISTRATOR
John Merry Electrical
01.2015 - 03.2025
- Refined administrative processes to enhance office efficiency and boost productivity.
- Implemented time management strategies that improved task completion rates.
- Enhanced administrative workflows through the adoption of digital tools, resulting in measurable improvements in task completion rates.
- Develop a filing system reducing document retrieval time and minimizing misplaced files.
- Minimized unnecessary spending to contribute to cost-effective office operations.
- Oversaw budgeting and tracking of office expenses to maintain financial control. by identifying and reducing unnecessary costs.
RETAIL SALES ASSISTANT
Perfume Forever
03.2012 - 05.2013
- Drove sales growth by tailoring product recommendations to individual customer needs.
- Enhanced customer satisfaction through prompt issue resolution and personalized service.
- Fostered client loyalty through relationship-building, resulting in increased repeat visits.
- Managed inventory and restocking to ensure product availability and maintain accurate stock levels.
- Built relationships with clients to foster loyalty and encourage repeat visits.
- Optimized product displays to increase foot traffic and improve sales conversions.
RETAIL STORE MANAGER
Perfume Empire
02.2008 - 02.2011
- Executed marketing strategies that increased sales and strengthened customer engagement.
- Implemented marketing strategies boosting sales and enhancing customer engagement.
- Trained staff on customer engagement techniques, fostering a collaborative environment that significantly improved customer satisfaction scores.
- Conducted training sessions in customer service techniques to improve staff interactions with customers., improving satisfaction and conflict resolution.
- Optimized inventory management, reducing waste and aligning stock with demand.
- Monitored security measures, minimizing shrinkage through loss prevention.
- Trained staff on customer engagement techniques, creating a collaborative environment that elevated customer satisfaction scores.
RETAIL STORE MANAGER
Free People
03.2006 - 01.2008
- Resolved customer issues, resulting in higher satisfaction and improved service quality.
- Optimized inventory, improving operational efficiency and reducing waste.
- Resolved customer issues, enhancing satisfaction and service quality.
- Promoted teamwork and communication, creating a more positive work environment.
BARTENDER
The Beachcomber
10.1999 - 10.2000
- Enhanced customer satisfaction through attentive service and high-quality cocktails.
- Operated bar efficiently, minimizing wait times and improving guest experience.
- Streamlined drink preparation processes, leading to quicker service and noticeably increased customer satisfaction.
- Built loyal clientele via personalized service and friendly interactions.
- Optimized drink preparation processes for faster service and increased customer satisfaction.
- Maintained compliance with health regulations through organized workspace.
CAFÉ WORKER
The Beachcomber
10.1999 - 10.2000
- Trained staff in bartending and customer service, increasing team efficiency and elevating service quality.
- Handled cash and card transactions accurately, ensuring financial integrity and customer trust.
- Prepared food following company guidelines, maintaining high quality and presentation standards.
- Prepared food per company guidelines, ensuring high quality and appealing presentation.
- Trained staff in bartending and customer service, enhancing team efficiency and service quality.
RESTURAUNT TEAM MEMBER
McDonalds
07.1995 - 09.1999
- Resolved customer issues promptly, enhancing satisfaction and reinforcing professional standards.
- Resolved customer issues swiftly, ensuring satisfaction and maintaining professionalism.
- Maintained cleanliness and order in dining areas, enhancing guest experience.
- Coordinated with kitchen staff for timely food delivery, ensuring seamless service during peak times.
- Accurately handled cash transactions, adhering to proper cash handling protocols.
- Implemented effective loss prevention measures, safeguarding profitability and minimizing shrinkage.
- Supervised daily store operations, improving workflow efficiency and ensuring tasks were completed on schedule.
Education
HIGH SCHOOL -
Northlakes High School
San Remo, NSW 01.1994 - 01.1998
Skills
- Inventory Management
- Retail Merchandising
- Staff Management
- Employee Supervision
- Performance Management
- Resource Optimization
- Customer Service
- Team Leadership
- Decision Making
- Attention to Detail
- Time Management
- Relationship Development
Certification
- Birth Doula Course
- Cert III Business Studies
Timeline
Store Manager
BONDS
10.2025 - Current
ASSISTANT MANAGER
BONDS
08.2025 - 10.2025
RETAIL ASSISTANT
BONDS
03.2024 - 08.2025
ADMINISTRATOR
John Merry Electrical
01.2015 - 03.2025
RETAIL SALES ASSISTANT
Perfume Forever
03.2012 - 05.2013
RETAIL STORE MANAGER
Perfume Empire
02.2008 - 02.2011
RETAIL STORE MANAGER
Free People
03.2006 - 01.2008
BARTENDER
The Beachcomber
10.1999 - 10.2000
CAFÉ WORKER
The Beachcomber
10.1999 - 10.2000
RESTURAUNT TEAM MEMBER
McDonalds
07.1995 - 09.1999
HIGH SCHOOL -
Northlakes High School
01.1994 - 01.1998