Erin Eames

Sales Team Member - JUN 2018 - OCT 2021

Sales Coordinator - OCT 2021 - DEC 2021

Sales Manager - DEC 2021 - NOV 2024

Sales Team Member - Current

• Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Collaborated with team members to develop innovative sales strategies and marketing materials.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
• Planned and directed staff training and performance evaluations.
• Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
• Attended sales training camp and brought best practices leadership back to company.
• Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
• .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
• Helped customers locate products and checked store system for merchandise at other sites.
• Processed product returns and assisted customers with other selections.
• Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
• Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
• Assisted management in setting ambitious but achievable quarterly sales targets based on historical data analysis.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites, making informed decisions by offering detailed product knowledge and comparisons.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Served food and beverages promptly with focused attention to customer needs.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.

• Utilized strong multitasking skills to manage multiple orders simultaneously.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
• Served food and beverages promptly with focused attention to customer needs, answered inquiries regarding menu items and specials.
• Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
• Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
• Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.