Summary
Overview
Work History
Education
Skills
Availability
Hobbies and Interests
Timeline
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Erin Fitzpatrick

Erin Fitzpatrick

Sydney,NSW

Summary

I am 18 years old and looking for a part-time job throughout the week, I am a determined hardworking individual who believes teamwork and resilience can overcome challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Team Member

Coles
03.2023 - 02.2024
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Waitess

Gelatiamo
03.2021 - 12.2022
  • Working as crew member serving customers, mopping, wiping down surfaces, and cleaning equipment
  • Managed a high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Agriculture

Tocal Agricultural College
Paterson, NSW
11.2024

High School Diploma -

Killara High School
Killara, NSW
10.2023

Skills

  • \
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Organizational Skills
  • Dependable and Responsible
  • Time Management
  • Computer Skills
  • Calm Under Pressure
  • Problem Resolution

Availability

My Availability: 

Saturday: All day

Sunday: All day

As I am in college in another state I'm not available during the weekdays during the school term however from the dates: 

April 12 - April 29,  July 5 - July 21, September 27 - October 14  and November 22 - December 20 I will be available on weekdays. just double-check before the roster as due to my college, there may be certain requirements I must do that may take place during these dates. 


Hobbies and Interests

  • Hanging out with friends
  • Taking care of animals both domestic and Livestock (Eg cows, Sheep, chickens, and Horses)
  • Designing and creating
  • Cooking
  • Baking
  • Gaming
  • Socializing

Timeline

Customer Service Team Member

Coles
03.2023 - 02.2024

Waitess

Gelatiamo
03.2021 - 12.2022

Agriculture

Tocal Agricultural College

High School Diploma -

Killara High School

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Erin Fitzpatrick