Michael Sim
Springvale,VIC
Summary
Efficient at improving team performance, improving team performance, improving productivity, and providing outstanding customer service, all of which result in higher customer satisfaction and organizational success. Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Westfield Southland
, Australia
12.2024 - Current
- Delivered friendly and efficient customer service in a fast-paced retail food environment, contributing to an estimate 20-25% increase in positive customer feedback during peak trading periods
- Assisted in training of new team members by demonstrating procedures, customer interaction standards, helping reduce on-boarding time by approximately 15%
- Organized stock products and supported inventory ordering processes, contributing to a 20% reduction in stock shortages during busy shifts
- Conducted regular food safety and hygiene checks in accordance with company and regulatory standards, supporting 100% compliance during internal checks
- Collaboratively effectively with team members, adapting to changing workloads and supporting colleagues, helping maintain smooth service flow during 30% higher peak-hour demand
Volunter in Stock Controller
PlanetShaker
, Australia
07.2024 - 01.2025
- Prepared 20% Stock items to put on shelf for people to choose, which resulting in 10% decrease of rushing work.
- Organized items to the correct order and correct place easier for peoples to know which items is located at, resulting in 50% of customers having hard to identify where the items are located.
- Checking items to see if the items on shelf is empty or full and restock the empty shelf with news items that resulting in decreased 30% of co-worker having hard time to know which items on the shelf are empty.
Back of house
Sushi Train
, Australia
12.2023 - 02.2024
- Responsible of helping in kitchen hand and washing dishes to make it clean which resulting in 40% of reducing more work for everyone and a cleaner environment for customers.
- Handling food preparation based on the chef’s instruction, which includes tasks such as cutting and peeling that resulting 20% of decreased in worried of unprepared items.
- Ensure maintaining kitchen works therefore 25% increased of a smooth and speedy kitchen operation.
Team Leader
Lotus Blanc
, Australia
11.2022 - 02.2024
- Service foods and beverages to customers in a timely manner through team cooperation resulting in 30% more positive customer satisfaction
- Lead 5 team members by mentoring and supervising them through their KPI and improve their efficacy by 15%
- Integrated order from the kitchen and bar and assign a different type of drinks and foods to each member therefore 50% increase in foods handling
Education
Bachelor of Business - Business Administration
Deakin University
Australia02.2025
Skills
- Team leadership
- Customer service
- Inventory management
- Employee training
- Communication skills
- Problem solving
- Stock organization
- Time management
- Goal setting
- Problem-solving
- Technical support
References
Available upon request
Languages
English
Professional
Cambodian
Native/ Bilingual
Chinese (Mandarin)
Elementary
Timeline
Customer Service Team Member
Westfield Southland
12.2024 - Current
Volunter in Stock Controller
PlanetShaker
07.2024 - 01.2025
Back of house
Sushi Train
12.2023 - 02.2024
Team Leader
Lotus Blanc
11.2022 - 02.2024
Bachelor of Business - Business Administration
Deakin University