Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Graham

Pascoe Vale South,Victoria

Summary

My name is Erin Graham, I am an 18 year old student studying at Elly Lukas College. I am undergoing a dual diploma in Salon Management and Beauty Therapy. I plan to graduate from Elly Lukas in December 2024 and move into the Dermal Science Institute commencing 2025 onward to complete the three years to become a qualified dermal clinician. Once I have achieved that I would like to further my studies moving onto completing a masters in nursing to become a cosmetic nurse.

I am an extremely driven young individual, I am a hard worker and when faced with challenges I will always try my best and get the job done. My approachable and kind manner makes it easy for me to work in environments with different people. My work ethic and energy shows that I can be relied on and trusted with getting a job done when asked. I am able to work efficiently in a group and team setting whether that be under the leadership of someone else or myself as the group leader. I have shown my teamwork skills in the 8 years that I have dedicated myself to the Oak Park Football Club where I have played AFL football in a team setting as a team member and as well as being a team captain for 5 years out of my 8. This has helped me develop my teamwork skills by bringing everyone together and creating a healthy and happy environment. Being a team captain has helped me gain the confidence to lead my team to many wins and fun games. Recently my confidence being a part of my clubs leadership group myself and others led our team to a senior womens premiership win. I am able to lead and help those who need it but also I am willing to ask for help and guidance when I am unsure.


Overview

3
3
years of professional experience

Work History

Sales Assistant

David Jones
09.2023 - 01.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Crew Member

KFC
08.2022 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.

Crew Member

McDonald's
07.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Year 10 -

Strathmore Secondary College
Strathmore, VIC

Dual Diploma Of Salon Management And Beauty Therap -

Elly Lukas College
Melbourne, VIC

Skills

  • Cash Handling
  • Goal-Oriented
  • Sales expertise
  • Cash Register Operation
  • Complex Problem-Solving
  • Processing payments
  • Point of sale operation
  • Customer Needs Assessment
  • Visual Merchandising
  • Fitting room maintenance
  • Customer Service
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Attention to Detail
  • Organization
  • Building Customer Loyalty
  • Product Knowledge
  • Flexible Hours
  • Team Leadership

Timeline

Sales Assistant

David Jones
09.2023 - 01.2024

Crew Member

KFC
08.2022 - 09.2023

Crew Member

McDonald's
07.2021 - 08.2022

Year 10 -

Strathmore Secondary College

Dual Diploma Of Salon Management And Beauty Therap -

Elly Lukas College
Erin Graham