ERIN HOOPMANN

• Direct operational and strategic management of allied health services, with 65–75 staff.
• Budget oversight, workforce planning, and KPI achievement for optimal service delivery.
• Chair - Comprehensive Care Committee to enhance service quality and compliance with National Standards.
• Led Care360 Trial projects at John Flynn and Pindara facilities.
• Ensure governance, benchmarking, and rehabilitation compliance across all allied health operations.
• Mentor leaders and clinicians to drive professional development and improve patient outcomes.

Managed workforce, recruitment, and staff development while developing policies, clinical pathways, work instructions, and clinical competencies.

Strategic development and operation of Ramsay Health Plus outpatient services (2019).

Provision of broad acute, rehab, and outpatient clinical expertise, while supervising staff and students.

Unblinded clinical trials coordinator and subject matter expert panel member

Delivered lectures, lab sessions, tutorials, simulated classes, and examined student progress for physiotherapy, medical, and dental students.

Private Hospital Sector Panel Member (Griffith Employability Project)

Evaluated, investigated, and reported incidents and hazards in data management systems.

Reviewed and processed patient feedback to enhance service quality.

Managed formal patient complaints by drafting response letters.

Developed and reviewed policies, procedures, clinical guidelines, and patient information materials.

Oversaw document control processes to ensure compliance.

Reported ACHS Clinical Indicators to monitor performance metrics.

Identified clinical events for review and referred them to medical records.

Conducted internal audits of NSQHS standards in preparation for hospital accreditation.

Directed all aspects of small business management, including direct patient care and third-party billing and communication

Managed clinical care for patients requiring specialized physiotherapy services.

Facilitated communication with third parties, including Medicare and private health insurers.

Reported findings to referring physicians, general practitioners, and other healthcare professionals.