Erin Miller
Mansfield,QLD
Summary
Resourceful Purchasing Officer with extensive experience and successful track record in procurement and logistics. Organized and effective professional well-versed in using proven methods and cutting-edge technology to streamline operations, increase productivity and cut costs. Dedicated to strengthening and maintaining vendor relations through outstanding communication and human relations skills.
Overview
5
5
years of professional experience
Work History
Import Purchasing Officer
Powell Industrial
02.2022 - Current
- Analyzed and reported on inventory levels to determine purchasing requirements (Replenishments)
- Collaborated with internal departments to identify and manage demand for material and services.
- Organised deliveries and tracking for shipments
- Constant contact with freight forwarders: ETA updates, freight invoices, Import Declarations, Shipment documentation
- Sending/Receiving of emails through out the company and with suppliers
- Building business relationships with suppliers
- Booking in shipments once they had been checked off by warehouses
- Creating orders
- Spreadsheets for payments &/of incoming shipments
- Administrative work of organising and creating folders (electronically & physically), filing away of old shipments
Customer Service Officer
Queensland Inspection Service
03.2020 - 01.2021
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Checking in and accepting/declining of customers drop offs
- Organising and filing customers paperwork, creating personal folders
Call Center Representative
TNT Express
05.2019 - 03.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded proactively and positively to rapid change.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High School Diploma -
Clairvaux MacKillop College
Mount Gravatt11.2013
Skills
- Procurement expertise
- Purchasing
- Documentation requirements
- Resourcefulness
- Efficiency Improvement
- Purchase Order Management
- Supplier Relations
- Good Telephone Etiquette
- Data Entry
Accomplishments
- RSA & RSG Certificate
- White Card
References
Alex Lewis
Import Purchasing Supervisor
Powell Industrial
0421 478 909
Craig Wilson
Warehouse Supervisor
Powell Industrial
0400 237 278
Timeline
Import Purchasing Officer
Powell Industrial
02.2022 - Current
Customer Service Officer
Queensland Inspection Service
03.2020 - 01.2021
Call Center Representative
TNT Express
05.2019 - 03.2020
High School Diploma -
Clairvaux MacKillop College
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