Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin O'May

Logan,QLD

Summary

Experienced Salon Manager and Dog Groomer with a strong background in leading high-performing teams, delivering breed-specific grooming services, and maintaining efficient day-to-day operations in a busy salon. Skilled in staff scheduling, client bookings, stock management, and upholding strict hygiene and safety protocols. Passionate about animal welfare and committed to providing calm, high-quality care for dogs of all breeds and temperaments. Experienced in mentoring Certificate III students in Pet Grooming and Animal Care, as well as delivering DIY grooming workshops for clients. Known for professionalism, strong client communication, and a hands-on leadership style that supports both team development and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Salon Manager - Pet Groomer

Animal Magic
02.2018 - Current
  • Oversee daily operations of a busy grooming salon with a team of 8 staff, ensuring efficient scheduling and allocation of dogs to groomers.
  • Manage front desk operations including appointment bookings, client enquiries, and walk-in coordination. I handle client feedback and complaints with professionalism, working to resolve issues promptly and uphold customer satisfaction.
  • Maintain accurate stock levels by monitoring usage and ordering grooming and cleaning supplies as required.
  • Implement and uphold workplace cleanliness and safety procedures, ensuring a hygienic and hazard-free environment for both staff and animals.
  • Develop and maintain day-to-day procedure lists to support consistency and team accountability whilst ensuring high standards of animal care, with a focus on gentle handling and stress-free grooming experiences.
  • Support the training of Certificate III students in Pet Grooming and Animal Care, providing hands-on guidance and real-world salon experience.
  • Facilitate DIY dog grooming workshops for clients, teaching pet owners how to safely and effectively groom their dogs at home. Plan and lead interactive sessions covering coat care, brushing, bathing, nail clipping, and basic handling skills.

Customer Service Cashier

IGA Supermarket
01.2015 - 02.2018
  • POS system to handle customer cash and credit card transactions.
  • Maintain clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained and restocked products throughout the store.
  • Delicatessen services

Education

Queensland Certificate of Education -

Trinity College
11-2017

Certificate III in Business -

TAFE Queensland
QLD
11-2017

Certificate III in Companion Animals -

Pet Stylist Academy
02-2019

Certificate III in Pet Grooming -

Pet Stylist Academy
02-2019

Skills

  • Manage day-to-day salon operations, including staff scheduling, client bookings, and front desk coordination
  • Lead a team of 8 groomers, supporting workflow, team communication, and service quality
  • Provide high-standard grooming services across all breeds, focusing on animal welfare and low-stress handling
  • Maintain stock levels and oversee ordering of grooming and cleaning supplies
  • Uphold salon hygiene and safety standards, ensuring a clean and secure environment
  • Resolve client concerns promptly and professionally to maintain customer satisfaction
  • Mentor Cert III students in grooming and animal care, providing hands-on training and guidance
  • Deliver DIY grooming workshops for clients, promoting confidence in at-home pet care

Certification

Work Reference: Lisa Carpenter

Former Manager: 0417 075 499


Personal Reference: Isabella Riley

Phone Number: 0405 977 704

Timeline

Salon Manager - Pet Groomer

Animal Magic
02.2018 - Current

Customer Service Cashier

IGA Supermarket
01.2015 - 02.2018

Queensland Certificate of Education -

Trinity College

Certificate III in Business -

TAFE Queensland

Certificate III in Companion Animals -

Pet Stylist Academy

Certificate III in Pet Grooming -

Pet Stylist Academy

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Erin O'May