ERIN ROLANDER

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Greeted and seated guests to provide friendly and welcoming experience.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Trained new staff members on company policies and procedures.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Processed payments and provided receipts to establish proof of transaction.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Set and enforced performance and service standards to maintain consistent, high-quality environment devoted to customer satisfaction.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Established rapport with customers by providing friendly and attentive service.
• Processed payments for orders and provided customers with change.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying rubbish and sanitizing equipment and utensils.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.

• Cash handling and processed EFTPOS payment
• Organised, assembled and delivered both Front Counter, Cafe and Drive-Thru orders.
• Deliver orders to correct customer, ensuring accuracy.
• Handle and prepare food according to food safety standards and adhering to manual handling procedures/practices.
• Brewed coffee using industry-standard machinery and equipment.
• Clean restaurant and ensure spotless at all times.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Kept accurate records to document customer service actions and discussions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Researched and corrected customer concerns to promote company loyalty.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Cultivated interpersonal skills by building positive relationships with others.
• Skilled at working independently and collaboratively in a team environment.

• Prepare, cook and deliver food & beverage orders to correct customer
• Greet customer, process order efficiently and accurately
• Use basic cooking techniques
• Process cash and EFTPOS payments.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolutions.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Documented problems and corrective actions to maintain records.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Suggested additional services to customers in order to meet upsell goals.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed process improvements to enhance overall delivery of service.
• Maintained up-to-date knowledge of product and service changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained new personnel regarding company operations, policies and services.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Promoted available products and services to customers during service, account management, and order calls.
• Developed and updated databases to handle customer data.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and team productivity by promoting operational best practices.
• Trained staff on operating procedures and company services.
• Managed timely and effective replacement of damaged or missing products.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Investigated and resolved accounting, service and delivery concerns.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Cross-trained and backed up other customer service managers.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Implemented and developed customer service training processes.
• Created and maintained detailed database to develop promotional sales.
• Resolved associate, tool and service delivery issues revealed by statistical reports.

• Open and close the restaurant
• Appoint, induct, and mentor new staff members
• Schedule shifts and assign tables to waitstaff
• Resolve customers’ questions and grievances in a professional manner
• Conduct payroll activities in an accurate, timely manner
• Ensure that the restaurant adheres to pertinent health and safety regulations
• Purchase new ingredients, kitchen utensils, and equipment as stock is damaged or depleted
• Source better deals on all resources and equipment that warrant replacing or replenishing
• Record all income and expenses and ensure that cash registers are balanced.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Managed team of up to seven restaurant staff, maintaining exceptional customer service and quality standards.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Worked closely with restaurant owner to develop and implement marketing initiatives.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Developed unique events and special promotions to drive sales.
• Coordinated with catering staff to deliver food services for special events and functions.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Balance cash register and record all transactions at close of shift. Complete a POS Report.

• Welcome patients and visitors, answering the telephone and answering any inquiries
• Schedule appointments and keep those appointments on time
• Assist patients with completing any necessary forms and documentation
• Keep a clean and calm reception area
• Process billing and payments, using medical software (Best
• Practice)
• Liaise with Medicare and private health funds
• Fax, scan, and mail documentation
• Comfort distressed patients – ranging from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
• Equipment sterilization and cleaning
• Monitor and order stationery and clinical supplies
• Book and organize staff and doctor meetings
• Maintain information confidentially at all times
• Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Completed clerical duties and tasks for clinic administration.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Invoiced patients accurately in line with charging guidelines.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Processed medical insurance claims and payments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Prepared and processed patient referrals and transfer requests.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Registered and verified patient records before triage with most up-to-date information.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Managed office bookkeeping with insurance billing and patient payments.
• Conducted patient intake interviews, recording and documenting relevant information.

• Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
• Reduced wait times for appointments through efficient scheduling and coordination with medical staff.
• Improved overall office organization by implementing a comprehensive filing system for patient records.
• Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
• Collaborated with clinical team members to optimize patient flow and maintain seamless operations during peak hours.
• Facilitated effective appointment management with the use of advanced medical software programs.
• Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
• Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
• Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
• Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
• Prepared examination rooms for incoming patients, ensuring cleanliness and availability of necessary supplies.
• Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
• Streamlined front desk operations by implementing an organized system for handling forms, mailings, and other administrative tasks.
• Increased patient satisfaction by promptly resolving any concerns or issues related to appointments or billing matters.
• Completed clerical duties and tasks for clinic administration.
• Used Medical Director - Clinical and Pracsoft to schedule patient appointments, scan documents and sort in to Holding File for Doctor to action, as well as the Patient’s File/Clinical Progress Notes.
• Welcoming patients and visitors, answering the telephone and answering any enquiries
• Scheduling appointments and being organised enough to keep those appointments on time
• Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current
• Scheduling external appointments for any clients that require hospital admission and tests
• Keeping a clean, calm and collected reception area
• Processing bill procedures and payments
• Faxing, scanning, filing, and mailing
• Comforting distressed patients – this may range from simply fixing any appointment issues that may arise through to being the voice of comfort during times of extreme stress and emergency
• Equipment sterilisation and cleaning
• Monitoring and ordering stationery and clinical supplies to maintain a working supply at all times
• Booking and organising staff and doctor meetings
• Maintaining information confidentiality at all times

Maintaining stock levels/updating inventory report

Registering patients’ for My Medicare programme

Advised patients’ on the procedure to process Medicare Rebate

Maintaining cleanliness and highest standards of hygiene throughout the Practice, at all times

Undertake infection control training to ensure compliance with NSW Health Regulations

Assisting with training and up’skilling new members of staff

Organise/schedule patient recall appointments and follow-up

Organise Pathology Home Visit bookings on behalf of patients’