Erin Seuala
Greenacre,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Manager
Riverwood Hotel
03.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Guildford Hotel
11.2022 - 03.2023
- Expanded my management experience and knowledge with Little Hotelier after transferring from Yennora Oasis
- Great at handling staff, taking leadership, and maintaining a safe workplace.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Yennora Oasis Hotel
09.2018 - 11.2022
- Dedicated and reliable team manager with experience managing various numbers of bar staff
- I have extreme knowledge of bar work, beer line cleaning, stocktake and how a pub operates in general
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Pick and Pack
The Iconic
02.2017 - 04.2018
- Pick and pack customers’ orders in a fast-paced warehouse accurately
- Counting warehouse stock using RF gun
- Attention to detail when checking for faulty accessories, shoes and clothes before sending to customer
- Always reaching daily KPI’s.
Data Entry
Brightstar
01.2016 - 01.2017
- Testing and entering data for customer’s faulty phones, phone accessories, different types of drones and speakers
- Also testing customers NetGear modems and replacing faulty modems with brand new devices and sending devices back to customer using Freightmaster.
Call Centre Team Member
Contact Centres Australia – CCA
03.2014 - 04.2015
- Fundraised on behalf of the Australian Red Cross
- Learnt how to communicate and handle customer complaints and also found ways to solve issues in a professional manner.
Team Member – Trainer
Casula McDonalds
02.2011 - 03.2014
- Taking customer orders via drive through and front counter
- Followed cooking and cleaning procedures
- Became a crew trainer and trained new employees on how to operate the restaurants cash register, and also show employees the cleaning and cooking procedures
- Handled different type of customer complaints fairly.
Education
High School Diploma -
Lurnea High School
Lurnea, NSW01.2013
Skills
- Time management
- Excellent communication skills
- Shipping and receiving
- Fast learner
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Customer-service focused
- Team Leadership
- Staff Training and Development
- First Aid certified
- Holds RSA & RCG card
Timeline
Manager
Riverwood Hotel
03.2023 - Current
Manager
Guildford Hotel
11.2022 - 03.2023
Manager
Yennora Oasis Hotel
09.2018 - 11.2022
Pick and Pack
The Iconic
02.2017 - 04.2018
Data Entry
Brightstar
01.2016 - 01.2017
Call Centre Team Member
Contact Centres Australia – CCA
03.2014 - 04.2015
Team Member – Trainer
Casula McDonalds
02.2011 - 03.2014
High School Diploma -
Lurnea High School
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