Erinn Steel
South Windsor,NSW
Summary
Passionate Disability Support Carer that is eager to contribute to team success, attention to detail and excellent organisational skills. Clear understanding of various tasks and training in mulitple skills. Motivated to learn, grow and excel in my role.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Dream Maker Community Services
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Appointment Setter & Acting Team Leader
Grand Group Australia
12.2022 - 12.2023
- Handled complaints and questions, and re-directed calls to other team members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Disability Support Worker
Mccall Gardens
09.2021 - 09.2023
- Maintained safety with tidy, clean and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
Disability Support Worker
New Haven Farm Group
09.2018 - 09.2021
- Checked medication schedules and patient needs to enforce correct medication administration.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.Kept detailed daily logs with care actions, patient behaviors and incidents.
- Designed individualized plans detailing daily activities and needs for patients.Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting and moving clients.
Education
Bachelor - Bachelor in Social Work
Charles Darwin University
Darwin, NTCertificate IV - Disability Studies
TAFE NSW
Granville12.2021
Windsor High School
Windsor11.2014
Skills
- Documentation skills
- Teamwork
- Interpersonal Communication
- Cleaning
- Medication Organization
- Grooming Support
- Daily living assistance
- Goal Setting
- Networking with staff
- Handling service calls
- Documenting calls
- Call center environments
- Sales calls
- Service calls
References
Zahra Ichlas, Team Leader - zahra.ichlas@dreammakercs.com.au, 0411744310
Nicole Cartwright, Personal Reference - Nicole_c_84@hotmail.com 0449839324
Certification
- First Aid
- Certificate IV in disability
- Community Care and Dementia: Responsive behaviors - course completed
- Palliative Care online training - completed
- Medication administration trained
- DSC Achievement certificates completed
- Responsible Service of Alcohol (RSA)
- Youth, Child and Family services - Currently studying
Timeline
Appointment Setter & Acting Team Leader
Grand Group Australia
12.2022 - 12.2023
Disability Support Worker
Mccall Gardens
09.2021 - 09.2023
Disability Support Worker
New Haven Farm Group
09.2018 - 09.2021
Disability Support Worker
Dream Maker Community Services
Bachelor - Bachelor in Social Work
Charles Darwin University
Certificate IV - Disability Studies
TAFE NSW
Windsor High School
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