ERONICO John Valdez Escoto
White Rock,Australia
Summary
Customer Service/Retail professional experienced in building strong relationships and enhancing customer satisfaction. Delivered positive customer experiences through effective financial transactions, cash handling, and engagement strategies. Focused on expanding skills across retail, hospitality, and tourism while contributing to collaborative team environments.
Overview
11
11
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
Bentley Park , QLD
09.2024 - Current
- Assisted pharmacists in preparing and dispensing medications to customers.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered customer questions about prescribed and OTC medications.
- Educated customers on medication usage and safety precautions effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Managed inventory by organizing stock and ensuring product availability.
- Collaborated with team members to streamline workflow during busy periods.
- Trained new pharmacy staff in procedures and customer service standards.
Retailer
Big Asia Supermarket
03.2019 - 11.2023
- Engaged customers and built trust through personalized service, enhancing customer loyalty.
- Managed inventory levels to optimize product availability, minimizing stockouts and ensuring customer satisfaction.
- Assisted customers with product inquiries and delivered tailored solutions, improving overall shopping experience.
- Managed inventory levels to ensure product availability and reduce stockouts.
Retailer/ Cash Handler
Sahara Grocery Town
Cairns
01.2016 - 01.2017
- Improved customer satisfaction through personalized assistance and tailored product recommendations. Identified and recommended optimal products by actively listening to customer needs and desires. Handled cash registrations efficiently while providing energetic responses to customers in-store and by telephone.
- Guided customers to find specific products while responding to their questions.
- Maintained store displays for improved customer engagement. and shelves clean and organized for a better customer experience.
- Maintained cleanliness and organization of store displays and shelves.
Education
Year 12 Graduate -
Woree State High School
Skills
- Medication education
- Customer Service
- Customer Engagement
- Customer inquiries
- Team Collaboration
- Staff training
- Cash Handling
- Financial Transactions
- Retail Sales
- Adaptability
- Relationship management
Personal Information
Title: CUSTOMER SERVICE/RETAILER
Languages
Title: CUSTOMER SERVICE/RETAILER
Timeline
Pharmacy Assistant
Chemist Warehouse
09.2024 - Current
Retailer
Big Asia Supermarket
03.2019 - 11.2023
Retailer/ Cash Handler
Sahara Grocery Town
01.2016 - 01.2017
Year 12 Graduate -
Woree State High School