Salwa Yaghi
Sydney
Summary
Motivated and detail-oriented psychology student with a strong work ethic and a deep interest in health sciences, particularly speech and language development. Aspiring to build a career in allied health, with a clear focus on gaining practical experience to strengthen future postgraduate applications in Speech Pathology. Experienced in both customer service and healthcare environments, bringing strong communication skills, a commitment to excellence, and a genuine passion for supporting individuals with communication difficulties. Skilled in client communication, behavioural observation, and empowering clients through compassionate, person-centred support.
Overview
5
5
years of professional experience
Work History
Retail Pharmacy Assistant
Pharmacy 4 Less
Lakemba
03.2024 - Current
- Supported the pharmacist by preparing prescription labels and filling medication orders accurately.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
- Trained new pharmacy staff on computer system and drug management protocols.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Business Manager
Family-Owned Business (Fully Loaded)
Sydney
10.2024 - 02.2025
- Developed marketing strategies to increase sales and expand customer base.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Handled supplier negotiations and maintained strong vendor relationships.
- Implemented new customer service strategies, leading to a 60% increase in customer retention.
Customer Service Team Leader
KFC
Sydney
04.2020 - 11.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
Education
Bachelor Of Arts - Psychology
Macquarie University
Sydney, NSWSkills
- Strong communication and interpersonal skills
- Behavioural observation
- Behaviour management techniques
- Counselling/interviewing techniques
- Prescription processing
- Healthcare regulations compliance
- Medication dispensing
- Filing documents
- Coaching and mentoring
- Team building
- Prescription management
- Medication education
- Inventory control
Languages
English, Arabic
References
References available upon request.
Timeline
Business Manager
Family-Owned Business (Fully Loaded)
10.2024 - 02.2025
Retail Pharmacy Assistant
Pharmacy 4 Less
03.2024 - Current
Customer Service Team Leader
KFC
04.2020 - 11.2024
Bachelor Of Arts - Psychology
Macquarie University