Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Projects
Timeline
Generic

Erwin Thomas

Willetton

Summary

Enthusiastic and customer-focused professional with a strong background in hospitality and customer service. Experienced in providing excellent guest experiences, handling food and beverage service, and working efficiently in fast-paced environments. RSA-certified with experience serving alcohol. Adept at multitasking, problem-solving, and collaborating with team members to ensure high service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

TEAM MEMBER

7 Eleven Booragoon
08.2022 - Current
  • Provided excellent customer service in a fast-paced retail environment.
  • Managed stock levels, inventory, and store presentation.
  • Processed transactions and handled cash accurately.
  • Ensured compliance with safety procedures and protocols.
  • Worked independently during shifts, managing the store efficiently.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

TRAINEE TEAM MEMBER

Grill'd Applecross
02.2021 - 02.2022
  • Served food and beverages, including alcohol, in a busy casual dining setting.
  • Provided friendly and efficient customer service, ensuring guest satisfaction.
  • Managed table service, order accuracy, and food presentation.
  • Assisted with closing procedures, including cleaning and restocking.
  • Recognized by customers and management for providing an inviting and positive experience.

CASSA COMMITTEE MEMBER

ECU CASSA
08.2023 - Current
  • Assisted in marketing efforts, including designing promotional materials.
  • Worked on IT-related tasks, including server setup and administration.
  • Collaborated with the team to improve club engagement and event success.

RECYCLING SORTER

Perth Recruitment Services Pty Ltd
02.2022 - 06.2022

Education

Bachelor of Science - Major in Cyber Security

EDITH COWAN UNIVERISTY
02-2026

Certificate IV - Information Technology

IIBT (INTERNATIONAL INSTITUTE OF BUSINESS AND TECHNOLOGY)
01.2019

Skills

  • Exceptional Customer Service & Guest Satisfaction
  • Food and beverage service, including alcohol
  • Time management and multitasking
  • Cash Handling & POS Proficiency
  • Ability to work under pressure in high-volume settings
  • Strong communication and teamwork
  • Knowledge of food safety and hygiene standards
  • Problem-Solving & Adaptability

Certification

Responsible Service of Alcohol (RSA) Certificate

Hobbies and Interests

  • Exploring technology trends and advancements
  • Personal IT projects and troubleshooting
  • Researching cybersecurity and network practices

Projects

Windows Active Directory Implementation

Currently working on a hands-on project focused on implementing Windows Active Directory within a virtual environment using Hyper-V. The project aims to establish an organizational infrastructure with access control policies based on the principle of least privilege. The primary goal is to create secure access controls for users within the network.

Goals for project:

  • Utilizing Hyper-V to create a virtualized environment for the Active Directory implementation.
  • Configuring multiple domain controllers to work seamlessly together for redundancy and scalability.
  • Setting up DNS (Domain Name System) to ensure efficient name resolution within the network.
  • Implementing DHCP (Dynamic Host Configuration Protocol) for automatic IP address assignment to network devices.
  • Designing and implementing access control policies within Active Directory to enforce the principle of least privilege.
  • Monitoring the network environment using Event Viewer for real-time analysis and troubleshooting.
  • Collaborating with team members to ensure the successful implementation and ongoing management of the Active Directory infrastructure.


Status: Ongoing

The project is currently in progress. Its focus is on learning and implementing various components of Windows Active Directory within the virtualized environment. Continual learning and hands-on experience are key aspects of the project's progress, which aims to achieve a comprehensive and secure Active Directory environment.

Timeline

CASSA COMMITTEE MEMBER

ECU CASSA
08.2023 - Current

TEAM MEMBER

7 Eleven Booragoon
08.2022 - Current

RECYCLING SORTER

Perth Recruitment Services Pty Ltd
02.2022 - 06.2022

TRAINEE TEAM MEMBER

Grill'd Applecross
02.2021 - 02.2022

Certificate IV - Information Technology

IIBT (INTERNATIONAL INSTITUTE OF BUSINESS AND TECHNOLOGY)

Bachelor of Science - Major in Cyber Security

EDITH COWAN UNIVERISTY
Erwin Thomas