ESHA ANAND
CLYDE NORTH,VIC
Summary
High-performing specialist with integrity and leadership skills. Applies knowledge and abilities to positively impact on KYC/AML Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Highly-motivated employee with desire to take on new challenges.
Overview
14
14
years of professional experience
Work History
OFFICER
National Australian Bank
10.2023 - Current
- Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
- Monitored transactions for suspicious activities and reported any irregularities to the relevant authorities.
- Identified areas of improvement in existing processes and proposed solutions accordingly.
- Conducted client onboarding process to ensure compliance with applicable regulations and company policies.
- Managed account opening process including client onboarding, KYC and AML review, account documentation.
- Communicate via email and phone to customers
- Escalate higher risk matters or regulatory questions to the Financial Crime Compliance team.
- Ensured the timely completion of required documentation necessary for proper KYC compliance for simple to complex cases.
- Identified, analyzed, and resolved discrepancies in customer information.
- Performed quality assurance checks on completed cases, identifying areas for improvement while maintaining high levels of accuracy within the team.
- Reported notable findings or trends relating to financial crime risks to management, supporting informed decision-making around mitigation strategies.
- Successfully resolved escalated issues by collaborating with the compliance team to ensure appropriate action was taken.
- Enhanced the efficiency of the onboarding process by streamlining customer identification procedures.
- Reduced financial crime risk by implementing robust AML policies and monitoring transactions for suspicious activity.
KYC SPECIALIST
WESTPAC
10.2021 - 10.2023
- Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
- Onboarding of new institutional banking clients and/or ongoing due diligence of existing clients.
- Ensure that the AML/KYC/CDD are in place and consistent with the banks policies and procedures.
- Continuously keeping up to date with regulatory changes.
- Liaise and coordinate with a variety of internal departments such as legal , fraud
- Delivering high level support for Micro& small business customers introduced to Westpac Group(Westpac, Bank of Melbourne, ST George ,Bank SA)
Personal Banker
WESTPAC
05.2016 - 10.2021
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management..
- Analyzed financial documents provided by customers to determine their needs.
- Processed loan applications according to established guidelines.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Customer Service Representative
TELSTRA
08.2015 - 05.2016
- Answering incoming calls and resolving immediate customer queries.
- Provide service excellence to internal and external customer as directed by the business.
- To attend to client queries and guide/navigate them through the functionalities of the Internet services meeting all KPI.
- Making 'warm' outbound calls talking to our existing customers regarding our services.
- Assess and resolve internally escalated queries regarding residential ADSL, Home Phone and NBN.
Senior Analyst
Ge capital
07.2010 - 06.2015
- Analyzed data from various sources to identify trends and patterns.
- Prepared presentations on results of analysis for management team.
- Developed financial models to analyze data and identify potential risks.
- Performed cost-benefit analysis to evaluate project feasibility.
- Managed a team of executives responsible for operations, finance, sales, and marketing functions.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Established performance metrics to measure progress towards goals and objectives.
- Created policies and procedures that ensured compliance with applicable laws and regulations.
- Monitored industry trends and changes in customer demand to adjust business strategies accordingly.
Education
POST GRADUATION DIPLOMA - Management Information Systems
Symbiosis Centre
01-2012
Bachelor of Computer Application -
GURU NANK DEV UNIVERISTY
01-2009
Bachelor of Commerce -
DELHI UNIVERSITY
01-2009
Skills
- Regulatory knowledge
- Account Onboarding
- Attention to Detail
- Team Collaboration
- Time management abilities
- Adaptability
- Self Motivation
- Analytical Skills
Timeline
OFFICER
National Australian Bank
10.2023 - Current
KYC SPECIALIST
WESTPAC
10.2021 - 10.2023
Personal Banker
WESTPAC
05.2016 - 10.2021
Customer Service Representative
TELSTRA
08.2015 - 05.2016
Senior Analyst
Ge capital
07.2010 - 06.2015
POST GRADUATION DIPLOMA - Management Information Systems
Symbiosis Centre
Bachelor of Computer Application -
GURU NANK DEV UNIVERISTY
Bachelor of Commerce -
DELHI UNIVERSITY
Similar Profiles
Mert YildirimMert Yildirim
Transactional Banker at National Australian BankTransactional Banker at National Australian Bank
SHYAMLI THAKURSHYAMLI THAKUR
Business Associate - Lending Services at National Australian BankBusiness Associate - Lending Services at National Australian Bank
THARSI SUNTHARSI SUN
Merchant Servicing/ External Disputes at National Australian BANKMerchant Servicing/ External Disputes at National Australian BANK