Eshwari Gobikrishna
Auburn,NSW
Summary
I'm a skilled Administration/Project Support Officer with strong analytical abilities. I excel at identifying potential issues and providing effective solutions. I have a strong work ethic and focus on precision and accuracy. I'm a valuable team player and excel at coordinating documentation, spreadsheets, and presentations. My experience has prepared me for challenging new roles in both the Public and Private sectors.
Overview
16
16
years of professional experience
5
5
Certification
3
3
Languages
Work History
Assistant Project Officer
NSW - Department of Planning & Environment - Delivery Coordination Digital and Insights (DCDI) – Program Coordination Office (PCO)
2022.10 - 2023.08
- Maintained accurate project documentation, facilitated communication among team members, scheduled and coordinated project meetings, assisted in resource allocation, identified and documented project risks, support budget tracking and expense reporting, and provided general administration support.
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Undertake targeted research, design, delivery and review of programs and projects and provide project assistance to other team members.
- Assist development of performance indicators for allocated projects and reporting on project performance and progress.
- Administer budgets and records for designated projects and programs and prepare project/program reports, briefings and other written material.
- Evaluate and report on the delivery of programs and projects.
- Establish and monitor networks among a wide range of stakeholders.
- Develop partnership projects, publications and tools that meet the needs of key stakeholders.
- Represent the interests of the organisation with key stakeholders in the negotiation, design and delivery of projects.
- Ensure that projects are delivered on time and budget and meet the strategic and policy needs and objectives of the Branch, Organisation and NSW government.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Contributed to the creation of detailed project reports, highlighting key achievements and areas for improvement.
- Supported the development of comprehensive project plans, including risk assessments and contingency strategies.
Project Manager
NSW - Department of Communities and Justice (DCJ) - NSW bureau of crime statistics and research (BOSCAR)
2022.03 - 2022.07
- Manage workplace relocation, coordinate digitization of files, design record management structure, manage transition to new record management system, provide training.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Administration Assistant
NSW Health - Covid-19 Public Health Response Branch - Venue Management Team
2021.09 - 2022.02
- Provide admin support to Venue Management Team, manage shift allocation, support staff with accessing services, assist with team management, maintain records, provide IT support.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Promoted a positive work environment through proactive conflict resolution tactics during interpersonal disputes among employees.
- Prepared weekly employee work schedules to meet operational needs.
- Executed record filing system to improve document organization and management.
Fleet Coordinator
NSW AMBULANCE
2021.04 - 2021.08
- Process job cards, liaise with workshop leading hands, provide general administration support, prepare statistics report.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
A/Business Support Coordinator
Northern Beaches Council - Manly Council
2020.09 - 2021.02
- Provide administrative and project support, receive and allocate local government submissions, prepare reports, use TRIM and Tech-One systems.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Call Centre Officer
NSW Health - SEALS PATHOLOGY
2019.06 - 2019.10
- Take inbound calls, provide medical pathology test results, complete call centre tasks, assist team members.
- Maintained database systems to track and analyze operational data.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Developed effective improvement plans in alignment with goals and specifications.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Generated reports detailing findings and recommendations.
Allocation and Tracking Support Officer
NSW Ministry of Health
2016.11 - 2019.05
- Allocate and track correspondence, answer enquiries, prepare standard correspondence, provide support to other teams, assist with projects.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Streamlined processes to maximize operational results.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Investigated and resolved customer inquiries and complaints quickly.
Administration Officer
NSW Trustees and Guardians
2015.01 - 2016.09
- Process incoming emails, create and maintain electronic files, prepare correspondence, identify and escalate important correspondence, and provide daily statistics reports.
- They are collected, validated, and distributed information to employees.
- Increased customer service success rates by quickly resolving issues.
- I volunteered to help with special projects of varying degrees of complexity.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
Assistant Accountant
Department of Education Training and Communities - VETAB
2011.06 - 2014.11
- Assist with account reconciliation, carry out general administration duties, prepare documentation for payment, use SAP system.
- Analyzed and verified employee expense reports for accuracy.
- Strengthened internal controls through regular review of policies and procedures, identifying areas for improvement or clarification.
- Facilitated smooth payroll processing by accurately entering employee data and verifying tax withholdings based on current regulations.
- Prepared working papers, reports and supporting documentation for audit findings.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Project Officer
Department of Commerce - NSW Public Works
2009.08 - 2011.05
- Take inbound calls, log repairs and maintenance jobs, process quotations and estimates, compile monthly reports, assist with MS Project work segments.
- Increased team productivity with regular monitoring, feedback sessions, and performance evaluations.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Customer Service Representative
TOWER AUSTRALIA
2007.06 - 2009.07
- Take inbound calls, assist policy owners, process premium payments, provide quotations, handle system issues, set up direct debit authorities.
- Implemented and developed customer service training processes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Information Technology - Secondary Education
NSW TAFE
Sydney, NSW09.2000
Secretarial Diploma - Secretarial Studies And Office Administration
Ladies College, Colombo, Sri Lanka
Colombo, Sri Lanka12.1993
High School Diploma -
Ladies College, Colombo, Sri Lanka
Colombo05.1990
Skills
- Time Management.
- Ability to Multitask with accuracy, commitment, versatility and dedication
- Effective communication Skills.
- Good organisation, with attention to detail and solving complex problems.
- Self-motivated with active listening, open-minded and strong work ethic.
- Collaboration.
- Good Team Player, detail oriented along with decision making.
- Leadership Skills.
- Conflict Resolution.
- Data Collection.
- Document Management
- Detail Oriented
- Documentation And Reporting
- Quality Assurance
- Presentation abilities
- Creative Thinking
Accomplishments
- Customer Service Excellence Award
- Certificate of Completions - NSW Health - Administration Officer.
- Ceylon Hotel School Graduates Association - Supervisory Development Award
- Service Excellence Award.
- Outstanding Achievement Certificate
Certification
- [IPPA - Training] - Taking Minutes that Count.
- [IPPA - Training] - Communication Skills.
- [IPPA - Training] - Building Me/Growth Mindset,
- [IPPA - Training] - Certificate of Critical Thinking.
- Select Appointments - Telecommunications (Call Centre) Certificate III - ICT30599 - Certified by NSW Vocational Education & Training.
Languages
English
Full Professional
Tamil
Full Professional
Hindi
Full Professional
Timeline
Assistant Project Officer
NSW - Department of Planning & Environment - Delivery Coordination Digital and Insights (DCDI) – Program Coordination Office (PCO)
2022.10 - 2023.08
Project Manager
NSW - Department of Communities and Justice (DCJ) - NSW bureau of crime statistics and research (BOSCAR)
2022.03 - 2022.07
Administration Assistant
NSW Health - Covid-19 Public Health Response Branch - Venue Management Team
2021.09 - 2022.02
Fleet Coordinator
NSW AMBULANCE
2021.04 - 2021.08
A/Business Support Coordinator
Northern Beaches Council - Manly Council
2020.09 - 2021.02
Call Centre Officer
NSW Health - SEALS PATHOLOGY
2019.06 - 2019.10
Allocation and Tracking Support Officer
NSW Ministry of Health
2016.11 - 2019.05
Administration Officer
NSW Trustees and Guardians
2015.01 - 2016.09
Assistant Accountant
Department of Education Training and Communities - VETAB
2011.06 - 2014.11
Project Officer
Department of Commerce - NSW Public Works
2009.08 - 2011.05
Customer Service Representative
TOWER AUSTRALIA
2007.06 - 2009.07
Information Technology - Secondary Education
NSW TAFE
Secretarial Diploma - Secretarial Studies And Office Administration
Ladies College, Colombo, Sri Lanka
High School Diploma -
Ladies College, Colombo, Sri Lanka
- [IPPA - Training] - Taking Minutes that Count.
- [IPPA - Training] - Communication Skills.
- [IPPA - Training] - Building Me/Growth Mindset,
- [IPPA - Training] - Certificate of Critical Thinking.
- Select Appointments - Telecommunications (Call Centre) Certificate III - ICT30599 - Certified by NSW Vocational Education & Training.
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