Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Esperance H. Pay-Pay

Student
Wanneroo,WA

Summary

Dedicated cultural support worker with passion for promoting diversity and inclusion. Seeking opportunities to utilize expertise in intercultural communication skills to foster understanding and collaboration within organizations. Detail-oriented, dependable and a quick-learning team player.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

F&B Attendant

Double Tree Hotel By Hilton
Perth, WA
01.2023 - Current


  • Maintained organized and clean local area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Handled assignments independently.
  • Maintain outlet cleanliness and ensure all checklists are completed daily with a focus on attention to detail
  • Assist with the restaurant and catering service period, tending to guests and exceeding their expectations

F&B Attendant

Toma - Perth Life
Perth, WA
09.2022 - 01.2023


  • Welcomed customers with friendly greeting, and concisely provided dish and dietary details to customers
  • Understanding of beverages that suites various dishes, also adapted to seasonal changes

Student Assistant

NLA University
Bergen, Hordaland
01.2022 - 06.2022


  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Mentored and tutored individual students needing additional help.
  • Shared important information with students concerning upcoming assignments and tests.
  • Leading creative seminars on writing as it relates to qualitative methods and intercultural practice among students.
  • Providing excellent student-centered projects & ensure delivery in time

Cultural Support Worker

Papillon
Bergen, Hordaland (Norway)
01.2021 - 12.2021


  • Collaborated with NGOs, and immigrant families to maintain comprehensive and integrated approach in the community.
  • Completed comprehensive assessments immigrant women to identify needs and develop activity plans.
  • Built solid and trusting rapport with first generation immigrant women, fostering trust and communication.
  • Developed and implemented programs to support women's well-being.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Collaborated on the firm's new project: “Diversity in Action”

Community Support Worker

Alver Municipality
Alver, Hordaland (Norway)
01.2020 - 11.2021


  • Planned and provided community service activities.
  • Facilitated referrals to community resources and services to meet needs of individuals and families.
  • Provided assistance to immigrant autism children and young adult women, while developing goals to improve individual wellness.
  • Participated in community events and activities to increase awareness of available social services.

Education

M.D. - Hospitality

ECU
Joondalup, WA
07.2022 - Current

Bachelor of Arts - Intercultural Studies

NLA
Bergen (Norway)
08.2019 - 01.2022

Minors - Migration And Cultural Diversity

University of Bergen
Begen (Norway)
01.2020 - 06.2020

Minors - French Language And Literature

University of Bergen
Bergen (Norway)
01.2021 - 06.2021

Skills

Good communication skills

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Certification

Certified Business Analyst, United Kingdom - [6months - Online]

Additional Information

- Covid19 Infection Certificate (May 2023)

- Hand Hygiene certificate (May 2023)

- Covid19 3rd dose (May 2023)

- NDIS worker orientation certificate (May 2023)

- First Aid certificate (May 2023)

- RSA (July 2022)

Timeline

F&B Attendant

Double Tree Hotel By Hilton
01.2023 - Current

F&B Attendant

Toma - Perth Life
09.2022 - 01.2023

M.D. - Hospitality

ECU
07.2022 - Current

Student Assistant

NLA University
01.2022 - 06.2022

Certified Business Analyst, United Kingdom - [6months - Online]

01-2022

Cultural Support Worker

Papillon
01.2021 - 12.2021

Minors - French Language And Literature

University of Bergen
01.2021 - 06.2021

Community Support Worker

Alver Municipality
01.2020 - 11.2021

Minors - Migration And Cultural Diversity

University of Bergen
01.2020 - 06.2020

Bachelor of Arts - Intercultural Studies

NLA
08.2019 - 01.2022

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