Summary
Overview
Work History
Skills
Certification
References
Availability
Timeline
Generic

Esperanza Romero

Melbourne,VIC

Summary

I strive to provide an exceptional customer service experience! I believe that everyone should leave an establishment satisfied with their experience and purchase with a smile out the door, and wanting more. I have worked in the hospitality industry since I was 16, and I have learned many valuable skills along the way. With a proven track record of the ability to enhance customer satisfaction through exceptional service and effective teamwork, I am skilled in food handling and adept at multitasking, while consistently maintaining cleanliness and hygiene standards. :)

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitstaff/ FOH/Event Staff Member

Dendy's Cinema
Canberra , ACT
02.2024 - 01.2025
  • Resolving customer concerns and complaints, and informing the appropriate channels of identified issues.
  • Welcoming and engaging with new customers while informing them of how the cinema's delivery food system works and advertising new menu items.
  • Communicating and organizing food delivery services with kitchen staff to ensure customer satisfaction.
  • Carrying three plates to maximum efficiency
  • Experienced in brewing, crafting coffees, and mixing cocktails.
  • Operating and cleaning the popcorn machine, and post-mix dispenser.
  • Completing all necessary downtime tasks to ensure a smooth service and spotless venue.
  • Partaking in and initiating the cultivation of a more fun and engaging experience for customers to celebrate special occasions (new movie releases, birthday parties, etc.).
  • Working efficiently and keeping constant communication with a large, scaled team.
  • Supported catering team with setup, service, and cleanup of event food and beverages.
  • Maintained a clean environment by removing trash and debris from around the event area.
  • Maintained cleanliness and orderliness of event areas before, during, and after events.

Barista/FOH Team Member

Little Mez
Canberra , ACT
03.2021 - 01.2025
  • Performing all opening and closing procedures in a timely manner
  • Prepared and served coffee, espresso drinks, blended coffees, and teas, as well as specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
  • Memorized official and off-menu coffee and tea preparations
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value
  • Monitored inventory levels of supplies and restocked when necessary
  • Restocking the establishment
  • Maintaining a friendly relationship with regulars, and memorizing orders and allergies
  • Received and accurately processed customer payments
  • Oversaw food preparation, production and presentation according to quality standards.

Waitstaff Manager

Zab
Canberra , ACT
11.2023 - 01.2024
  • Directed and assisted in general dining room cleaning and sanitation
  • Carrying three plates to maximum efficiency
  • Assisted staff by serving food and beverages or bussing tables
  • Performed cashier duties when necessary including handling payments from customers using POS system.
  • Ensured that all tables are properly cleared after each guest leaves the restaurant.
  • Maintained thorough knowledge of menu to describe dining options.

Barista/FOH Team Member

Dobison's Cafe and Bakery
Canberra, ACT
06.2022 - 08.2023
  • Greeting all customers with a smile, and inquiring if they need assistance.
  • Determining appropriate recommendations for customers based on their preferences, allergens, and/or appetite.
  • Formulating and organizing catering orders and deliveries.
  • Producing work with a quick turnaround during peak business hours.
  • Received and accurately processed customer payments.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Input orders into point of sale system and handled customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Wait Staff Member

Solita
Canberra , ACT
04.2021 - 08.2021
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stocked service areas with supplies during slow periods.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.

Skills

  • Food service support
  • Food and beverage experience
  • Strong teamwork
  • Customer service
  • Food and beverage handling
  • Sales experience
  • Cleanliness and hygiene
  • Strong multitasking

Certification

Victoria RSA 2025

ACT RSA 2022

Café and Reception Essentials Certificate 2021

References

Dendy’s Cinema Management Duty Manager -Trystin, Phone: 0435 739 753, Email: Trystin.taliv@gmail.com

Duty Manager - Daphne, Phone: 0406 878 007, Email: Daphne.woodcock.9@gmail.com

Little Mez Owner - Monica , Phone: 0424 801 071

Availability

All day Tuesday, Saturday and Sunday 

Afternoon/Evenings Monday and Thursday

Timeline

Waitstaff/ FOH/Event Staff Member

Dendy's Cinema
02.2024 - 01.2025

Waitstaff Manager

Zab
11.2023 - 01.2024

Barista/FOH Team Member

Dobison's Cafe and Bakery
06.2022 - 08.2023

Wait Staff Member

Solita
04.2021 - 08.2021

Barista/FOH Team Member

Little Mez
03.2021 - 01.2025

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Esperanza Romero