Esteban Montoya
Barista
Melbourne,VIC
Summary
Personable and reliable Barista successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee. Friendly, enjoys creating memorable beverages for customers in busy establishments. Pasionate for engaging people from all cultures and backgrounds. Enthusiastic demeanor coupled with ability to stay composed during peak periods.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Barista All Rounder
Nikos
Fairfield, VIC
04.2021 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped customers complete purchases, locate items and join reward programs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Barista
Superhuman Foodstore
Brunswick, VIC
12.2020 - 04.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped customers complete purchases, locate items and join reward programs.
Barista All Rounder
Spanish Doughnuts
Melbourne, VIC
11.2019 - 12.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Cook
Guzman Y Gomez
South Yarra, VIC
05.2019 - 07.2019
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Transitioned between breakfast and lunch service.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Commercial Cookery - Hospitality
Australian National Institute of Business
Brunswick, VIC 02.2021 - Current
Skills
Menu memorization
Exceptional customer service
Ordering procedures
Food preparation and safety
Beverage preparation
Conversant in Spanish
Opening and closing duties
Timeline
Barista All Rounder
Nikos
04.2021 - Current
Commercial Cookery - Hospitality
Australian National Institute of Business
02.2021 - Current
Barista
Superhuman Foodstore
12.2020 - 04.2021
Barista All Rounder
Spanish Doughnuts
11.2019 - 12.2020
Cook
Guzman Y Gomez
05.2019 - 07.2019