ESTELLE MONAEI
Clayfield,QLD
Summary
Highly motivated and results-driven professional with a proven track record in sales and customer service. Strong ability to build and maintain relationships with clients, resulting in increased sales and customer satisfaction. Skilled in identifying customer needs and providing tailored solutions to meet their requirements. Demonstrates excellent communication and interpersonal skills, combined with a proactive approach to problem-solving. Dedicated team player who thrives in a fast-paced environment and consistently exceeds targets.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assessing Service Officer
Auto & General
Enoggera , QLD
02.2025 - Current
- Provided guidance and advice regarding product features, benefits, availability, prices.
- Generated reports on customer satisfaction levels and feedback.
- Conducted regular follow ups with customers after providing services to ensure satisfaction.
- Adhered to company policies when dealing with customers or resolving issues.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative duties such as data entry, filing, and record keeping.
Customer Service Representative
APS
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
NBN ASSURANCE ASSISTANCE
TSA
Brisbane , QLD
03.2023 - 08.2024
- Completed routine maintenance and repair.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Educator
Snookums Early Learning Centre
Woodridge , QLD
01.2022 - 03.2023
- Coordinated after-school programs focused on literacy enhancement and primary readiness activities.
- Monitored student progress to ensure academic success through data analysis, goal setting, and individualized interventions.
- Organized parent-teacher conferences to discuss student progress and collaborate on educational goals.
- Incorporated multicultural education into daily lessons to provide an understanding of different cultures.
- Developed individualized lesson plans that addressed each child's needs and interests.
- Engaged children in creative play activities such as arts and crafts, music and movement, stories and games.
- Established strong relationships with families by communicating regularly about their child's progress.
- Implemented effective classroom management strategies to ensure safety guidelines were followed.
Childcare Educator/Assistant
Avenues Early Centre Norman Park
Norman Park, QLD
09.2021 - 01.2022
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Communicated with parents and other staff about student progress.
- Instructed students on interpersonal skills and basic emotional communication.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
Barista
Fast, Confi, Barista, Pam's Café 88 | Nudgee Beach
02.2017 - 11.2019
- Reliable and punctual worker, proven willingness and motivated to take on any task to support team and help business succeed.
- Offers strong communication and teamwork abilities and understands the work requires to spend all the working time on feet and fast paced.
- Time management Communication Team Work Problem Solving Perseverance & Motivation Ability to work under pressure and fast paced, Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
- Met upsell goals by promoting high-profit items to every customer.
- Served more than 15 to 30 customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance.
- Minimized drawer errors by accurately documenting orders and processing payments.
- Reduced equipment downtime by promptly reporting any maintenance issues to management.
- Welcomed guests with friendly smiles and positive attitude.
- Cleaned and sanitized work areas, utensils, and equipment.
- Supported team productivity by restocking supplies and completing checklists during slow periods.
- Kept line moving with efficient order taking and payment processing.
- Maintained presentable front counter with frequent cleaning and organizing.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas.
- Took customer orders and conveyed them to other employees for preparation.
Kitchen Hand
Red Rooster
04.2015 - 06.2016
- Supported kitchen team members with efficient ingredient preparation and supply restocking.
- Enforced proper food handling requirements by monitoring and recording food temperatures.
- Adhered to OSHA regulations and safety protocols for safe handling and use of workplace chemicals.
- Prepared pots, pans, and utensils for use by sanitizing in three-compartment sink.
Education
VET -
Earnshaw State College
Brisbane, Qld2017
Certificate II in Sports -
Completed Skills for Work & Vocational Pathways. Certificate II in Community Coaching -
Tafè
Brisbane, QueenslandCertificate II in Tourism -
Tafé
QueenslandSkills
- Childcare
- Childcare protocol knowledge
- Special-needs childcare
- First Aid/CPR
- Data Entry
- Childcare needs
- Conflict Resolution
- Attention to Detail
- Childcare center operations
- Childcare experience
- Decision Making
- Customer service
- Data entry
- Record keeping
- Technical troubleshooting
- Follow-up communication
- Problem solving
- Administrative support
- Safety compliance
Accomplishments
- Supervised groups of up to 40 children from three months to 5 years of age.
- Assisting classroom of 20 children ages 2 to 5, maintaining a safe, nurturing environment.
Additional Information
REFEREES
- Glendon - Manager/Branch Owner (Red Rooster)
Ph: 0458131910
- Larissa Flaherty - Manage (Auto & General)
Ph: 0408 879 716
- Christina - TL (Australia Post Call Centre) Current
Ph: 0411 690 117
Email: tinaonosai777@gmail.com
Timeline
Assessing Service Officer
Auto & General
02.2025 - Current
Customer Service Representative
APS
08.2024 - 12.2024
NBN ASSURANCE ASSISTANCE
TSA
03.2023 - 08.2024
Lead Educator
Snookums Early Learning Centre
01.2022 - 03.2023
Childcare Educator/Assistant
Avenues Early Centre Norman Park
09.2021 - 01.2022
Barista
Fast, Confi, Barista, Pam's Café 88 | Nudgee Beach
02.2017 - 11.2019
Kitchen Hand
Red Rooster
04.2015 - 06.2016
VET -
Earnshaw State College
Certificate II in Sports -
Completed Skills for Work & Vocational Pathways. Certificate II in Community Coaching -
Tafè
Certificate II in Tourism -
Tafé