Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esther Leilua

West Hoxton,NSW

Summary

Pick-Packing have given the ability to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier and Cook

Parilla Argenchino
08.2020 - 04.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Picker Packer

Samson's Fruit & Veg
10.2020 - 09.2021
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.

Labourer

Assign Blue (St Vincent De Paul)
01.2020 - 08.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.

Childcare Educator

William St Early Learning Centre
05.2019 - 01.2020
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
  • Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.

Education

High School Diploma -

Chifley College Senior Campus
Mount Druitt, NSW
09.2018

Skills

    • Customer Service
    • Customer Satisfaction
    • Reliability and punctuality
    • Patience and composure
    • Up-selling techniques
    • Product Packaging
      • Order Picking
      • Warehouse Safety
      • Packing Accuracy
      • Willingness to learn
      • Attention to Detail
      • Heavy Lifting

Languages

English
Full Professional
Samoan
Limited Working

Timeline

Picker Packer

Samson's Fruit & Veg
10.2020 - 09.2021

Customer Service Cashier and Cook

Parilla Argenchino
08.2020 - 04.2022

Labourer

Assign Blue (St Vincent De Paul)
01.2020 - 08.2020

Childcare Educator

William St Early Learning Centre
05.2019 - 01.2020

High School Diploma -

Chifley College Senior Campus

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Esther Leilua