Adept at managing customer transactions and resolving complaints with empathy, I significantly enhanced customer loyalty at IGA Derby. My proficiency in POS system operation and exceptional customer service skills led to surpassing service goals, demonstrating reliability and a results-driven approach.
Hi, I’m
Justine Wilson
Customer service
Thornlie,Western Australia
Summary
Overview
2
years of professional experience
Work History
IGA Derby
Customer Service Cashier
07.2014 - 10.2016
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
TAFE WAPerth, WA
Diploma from Community Health Services
02.2018
University Overview
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- Customer Focus
- Customer inquiries
- POS System Operation
- Refund handling
- Payment Collection
- Merchandise Restocking
- Up-selling techniques
- Data entry proficiency
- Retail Merchandising
- Product Merchandising
- Cross-selling abilities
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Customer Relations
- Cash Register Operation
- Cash handling and management
- Order Taking
- Relationship Building
- Issue Resolution
- Team Leadership
- Basic Mathematics
- Cash register systems
- Product restocking
- Cash Register Operations
- Payment Processing
- Customer Transactions
- Training and mentoring
- Inventory Stocking
- Refunds and exchanges
- Microsoft Office
- Service Minded
- Work Task Prioritization
- Cash Drawer Balancing
- Inventory Management
- Policies and Procedures
- Coin and Currency Counting
- POS Systems
- Analytical Thinking
- Till Counting
- Product Scanning
- ID Verification
- Social Perception
- Upselling
- Purchase assistance
- Call Response and Transfer
- Retail Operations
- Price Verification
- Drawer balancing
- Return and Exchange Processing
- Credits and Refunds
- Store merchandise stocking
- Currency counting
- Price Identification
- Point of sale operation
- Merchandise Packaging
- Total Payment Calculation
- Point of Sale Software
- Security Monitoring
- Pricing and Markdowns
- Product Location
- Bank Deposits
- Loss Prevention
- Identification checks
- Shipment Procedures
- Ticket Sales
- Transaction Balance Sheets
- Total Sales Reconciliation
- Gift Wrapping
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
IGA Derby
07.2014 - 10.2016
TAFE WA
Diploma from Community Health Services
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