Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Baker

Dromana,VIC

Summary

Dynamic team leader with a proven track record at Village Glen Retirement Living, enhancing customer satisfaction through effective problem-solving and team motivation. Skilled in cash handling and staff training, I streamlined workflows and fostered strong client relationships, driving repeat business and referrals while maintaining high service quality standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Village Glen Retirement Living
08.2021 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Oversaw quality control measures, maintaining high standards for everyday services.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Line Cook

Itsaburger
03.2021 - 06.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Front of House Employee

McDonald's
10.2019 - 02.2021
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Experience in fryers, dessert stations and drive through operations.

Volunteer

Riding For The Disabled
02.2018 - 06.2019
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported animal welfare, caring for animals.

Volunteer

Village Glen Retirement Living
04.2017 - 04.2019
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Provided emotional support and companionship to elderly in community homes.

Education

Bachelor of Science - Animal Science

Charles Sturt University
Wagga Wagga, NSW
02-2021

High School Diploma -

Dromana Secondary College
Dromana, VIC
12-2020

Skills

  • Attention to detail
  • Team motivation
  • Problem-solving
  • Teamwork and collaboration
  • Staff training
  • Team supervision
  • Cash handling
  • Flexible schedule
  • Leadership
  • Cafe Services
  • POS Systems

Certification

RSA Certificate

First Aid Certificate

Criminal History Check

Timeline

Team Leader

Village Glen Retirement Living
08.2021 - Current

Line Cook

Itsaburger
03.2021 - 06.2021

Front of House Employee

McDonald's
10.2019 - 02.2021

Volunteer

Riding For The Disabled
02.2018 - 06.2019

Volunteer

Village Glen Retirement Living
04.2017 - 04.2019

Bachelor of Science - Animal Science

Charles Sturt University

High School Diploma -

Dromana Secondary College

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Ethan Baker