Ethan Baker
Dromana,VIC
Summary
Dynamic team leader with a proven track record at Village Glen Retirement Living, enhancing customer satisfaction through effective problem-solving and team motivation. Skilled in cash handling and staff training, I streamlined workflows and fostered strong client relationships, driving repeat business and referrals while maintaining high service quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Village Glen Retirement Living
08.2021 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Oversaw quality control measures, maintaining high standards for everyday services.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Line Cook
Itsaburger
03.2021 - 06.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Front of House Employee
McDonald's
10.2019 - 02.2021
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Experience in fryers, dessert stations and drive through operations.
Volunteer
Riding For The Disabled
02.2018 - 06.2019
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Supported animal welfare, caring for animals.
Volunteer
Village Glen Retirement Living
04.2017 - 04.2019
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided emotional support and companionship to elderly in community homes.
Education
Bachelor of Science - Animal Science
Charles Sturt University
Wagga Wagga, NSW02-2021
High School Diploma -
Dromana Secondary College
Dromana, VIC12-2020
Skills
- Attention to detail
- Team motivation
- Problem-solving
- Teamwork and collaboration
- Staff training
- Team supervision
- Cash handling
- Flexible schedule
- Leadership
- Cafe Services
- POS Systems
Certification
RSA Certificate
First Aid Certificate
Criminal History Check
Timeline
Team Leader
Village Glen Retirement Living
08.2021 - Current
Line Cook
Itsaburger
03.2021 - 06.2021
Front of House Employee
McDonald's
10.2019 - 02.2021
Volunteer
Riding For The Disabled
02.2018 - 06.2019
Volunteer
Village Glen Retirement Living
04.2017 - 04.2019
Bachelor of Science - Animal Science
Charles Sturt University
High School Diploma -
Dromana Secondary College
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