Ethan Cottom
San Remo
Summary
Dynamic professional with extensive experience in managing store operations and training staff. Skilled in effective communication and problem-solving, consistently ensuring smooth operational flow and high customer satisfaction while optimizing inventory management.
Overview
4
4
years of professional experience
2011
2011
years of post-secondary education
Work History
Dry good manager
Coles
San Remo
07.2023 - Current
- Supervised daily operations to ensure efficient staff performance and customer service.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Trained new employees on store policies and procedures to promote teamwork.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
Night Manager
Coles
Batuea bay
11.2021 - 07.2023
- Supervised night operations and ensured smooth store functioning.
- Managed staff schedules and assigned tasks for optimal efficiency.
- Trained new employees on store policies and safety procedures.
- Collaborated with daytime management to address operational issues.
- Maintained cleanliness and organization of the store environment nightly.
- Identified opportunities to improve efficiency of operations processes during the night shift.
Education
Scone High School
SconeSkills
- Customer service
- Inventory management
- Staff training
- Operational supervision
- Performance evaluation
- Stock auditing
- Problem solving
- Effective communication
- Time management
- Staff management
- Coaching and mentoring
- Sales management
- Business development
References
References available upon request.
Timeline
Dry good manager
Coles
07.2023 - Current
Night Manager
Coles
11.2021 - 07.2023
Scone High School