Ethan Frandsen
Manly
Summary
Vast experience working in customer service, and capable of working well in a team environment. Polite, bubbly and easy going personality. Hard-working and motivated to achieve customers satisfaction, and business success. Flexible and adaptable to change at short notice. Approachable, confident, and honest.
Overview
5
5
years of professional experience
Work History
Team Leader
Boost Juice Glenrose Shopping Village
03.2023 - Current
- Supervising and leading team members, and creating a positive and supportive work environment
- Ensuring team members are following company policies and procedures
- Giving exceptional customer service and creating a welcoming and pleasant experience for customers
- Ensuring in-store is stocked and cleanliness is maintained at a high standard
- Increasing sales through upselling to larger drink sizes, add-ons, and snacks
Retail Assistant
Ashcroft's IGA
08.2019 - Current
- Receiving and processing cash payments, and card transactions through POS system
- Welcoming customers and giving them an exceptional experience
- Assisting customers needs and inquiries, assisting customers with taking groceries to their car, and guiding them to find specific items
- Working in a fast paced team environment, and remaining calm under pressure
- Stocking and facing shelves
Team Member
Boost Juice Orana Mall
10.2018 - 09.2019
- Serving customers and delivering high quality customer service, taking orders, using POS system, and handling payments
- Working in a close knit team and high-speed environment
- Preparing and pouring smoothies and juices
- Washing up equipment, regularly cleaning work areas and making sure they are satisfactory
- Prepping fruit and vegetables, and replenishing inventory
Team Member
Domino's Orana Mall
08.2018 - 09.2018
- Using POS system, serving customers, taking orders face to face and over the phone, and handing meals to customers
- Working in a team environment
- Maintaining cleanliness of work areas, preparing sides and restocking items
Education
Bachelor of Business
International College of Management, Sydney
Manly, NSW08.2025
High School Certificate
St John's College
Dubbo, NSW11.2022
Primary Education
St Mary's Primary
Dubbo, NSW12.2016
Skills
- Friendly, professional, and well presented
- Displaying attention to detail
- Ability to remain calm and optimistic under pressure
- Flexible and adaptable
- Good listening, retaining new information, and communication
- Willing to go the extra mile to create a more positive experience
Timeline
Team Leader
Boost Juice Glenrose Shopping Village
03.2023 - Current
Retail Assistant
Ashcroft's IGA
08.2019 - Current
Team Member
Boost Juice Orana Mall
10.2018 - 09.2019
Team Member
Domino's Orana Mall
08.2018 - 09.2018
Bachelor of Business
International College of Management, Sydney
High School Certificate
St John's College
Primary Education
St Mary's Primary
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