Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ethan Frandsen

Manly,New South Wales

Summary

Vast experience working in customer service, and capable of working well in a team environment. Polite, bubbly and easy going personality. Hard-working and motivated to achieve customers satisfaction, and business success. Flexible and adaptable to change at short notice. Approachable, confident, and honest.

Overview

6
6
years of professional experience

Work History

Team Leader

Boost Juice Glenrose Shopping Village
Belrose
03.2023 - Current
  • Supervising, motivating and leading team members, and creating a positive and supportive work environment
  • Ensuring team members are following company policies and procedures
  • Receiving invoices, stock management and assisting financial processes
  • Giving exceptional customer service and creating a welcoming and pleasant experience for customers
  • Ensuring in-store is stocked and cleanliness is maintained at a high standard
  • Increasing sales through upselling to larger drink sizes, add-ons, and snacks

Retail Assistant

Ashcroft's IGA
Dubbo
08.2019 - 01.2023
  • Receiving and processing cash payments, and card transactions through POS system
  • Welcoming customers and giving them an exceptional experience
  • Assisting customers needs and inquiries, assisting customers with taking groceries to their car, and guiding them to find specific items
  • Working in a fast paced team environment, and remaining calm under pressure
  • Stocking and facing shelves

Team Member

Boost Juice Orana Mall
Dubbo
10.2018 - 09.2019
  • Serving customers and delivering high quality customer service, taking orders, using POS system, and handling payments
  • Working in a close knit team and high-speed environment
  • Preparing and pouring smoothies and juices
  • Washing up equipment, regularly cleaning work areas and making sure they are satisfactory
  • Prepping fruit and vegetables, and replenishing inventory

Team Member

Domino's Orana Mall
Dubbo
08.2018 - 09.2018
  • Using POS system, serving customers, taking orders face to face and over the phone, and handing meals to customers
  • Working in a team environment
  • Maintaining cleanliness of work areas, preparing sides and restocking items

Education

Bachelor of Business -

International College of Management, Sydney
Manly, NSW
08-2025

High School Certificate -

St John's College
Dubbo, NSW
11-2022

Primary Education -

St Mary's Primary
Dubbo, NSW
12-2016

Skills

  • Friendly, professional, and well presented
  • Displaying attention to detail
  • Ability to remain calm and optimistic under pressure
  • Flexible and adaptable
  • Good listening, retaining new information, and communication
  • Willing to go the extra mile to create a more positive experience

Accomplishments

  • Residential Leader
  • Executive Head of SRC Community Engagement
  • Club Head Representative of Running Club

Timeline

Team Leader

Boost Juice Glenrose Shopping Village
03.2023 - Current

Retail Assistant

Ashcroft's IGA
08.2019 - 01.2023

Team Member

Boost Juice Orana Mall
10.2018 - 09.2019

Team Member

Domino's Orana Mall
08.2018 - 09.2018

Bachelor of Business -

International College of Management, Sydney

High School Certificate -

St John's College

Primary Education -

St Mary's Primary

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Ethan Frandsen