Ethan Gomez
Member Support Manager
Cleveland
Summary
I’m a highly results-driven, customer-focused professional with extensive experience in managing member relations and optimizing day-to-day gym operations. I thrive on ensuring every member feels valued, providing them with top-tier support from onboarding to ongoing engagement. My expertise spans retention strategies, issue resolution, and maintaining a seamless gym experience that keeps members coming back. I’m a leader with a strong ability to motivate and guide teams to exceed expectations, streamline processes, and deliver efficient solutions. With exceptional communication skills, I’ve built a track record of creating long-term relationships and driving customer satisfaction, all while enhancing the overall gym experience.
Overview
8
8
years of professional experience
Work History
Member Support Manager
Goodlife Health Clubs
01.2023 - Current
- Lead and motivate a team with a clear daily agenda, ensuring alignment with monthly sales targets.
- Maintain a high standard of sales performance to drive overall team success.
- Conduct daily morning meetings with Member Consultants to review and support their progress in meeting minimum daily performance goals.
- Drive member retention and contribute to the monthly growth of the club.
- Ensure all member inquiries are addressed promptly through phone, email, or in-person interactions.
Primary School Teacher
Primary School
10.2021 - 01.2023
- Develop and deliver engaging lesson plans that meet the needs of diverse learners.
- Teach foundational subjects including literacy, mathematics, science, social studies, and the arts.
- Adapt teaching methods and materials to accommodate different learning styles and abilities.
- Use a variety of educational technologies to enhance lesson delivery and student engagement.
- Foster a positive, supportive classroom environment that encourages student participation and learning.
Swim Coach
Swim School
08.2017 - 12.2021
- Develop and deliver structured swimming lessons for various age groups and skill levels.
- Teach fundamental swimming techniques, water safety, and stroke mechanics, including freestyle, backstroke, breaststroke, and butterfly.
- Provide instruction on proper breathing techniques, body positioning, and endurance building.
- Adapt lessons to meet individual swimmer’s needs, ensuring progress at their own pace.
Education
Bachelor of Education - Education
Queensland University of Technology
Brisbane, QLD 04.2001 -
Skills
Effective team leadership
Customer Service
Approachable and friendly
Empathy and patience
Upselling and closing
Team Player
Timeline
Member Support Manager
Goodlife Health Clubs
01.2023 - Current
Primary School Teacher
Primary School
10.2021 - 01.2023
Swim Coach
Swim School
08.2017 - 12.2021
Bachelor of Education - Education
Queensland University of Technology
04.2001 -
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